Job Description

Job description

"The health and safety of our employees and candidates is very important to us. Due to the current situation related to the Novel Coronavirus (2019-nCoV), we\xe2\x80\x99re leveraging our digital capabilities to ensure we can continue to recruit top talent at the HSBC Group. As your application progresses, you may be asked to use one of our digital tools to help you through your recruitment journey. If so, one of our Resourcing colleagues will explain how our video-interviewing technology will be used throughout the recruitment process and will be on hand to answer any questions you might have."

Some careers shine brighter than others.

If you\xe2\x80\x99re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

We are currently seeking an experienced professional to join our team in the role of Global Support Executive.

Responsibilities:

Business Strategy & Global Focus \xe2\x80\x93 Understand the organisation and structure as an appreciation of the Group\xe2\x80\x99s and business line strategy impacts their role.

• Understanding of how the business is organised and structured.
• Ensure "business as usual" (BAU) performance contributes to the smooth running of the Operations teams in Kuala Lumpur/Manila/Bangalore
• Maintain high standards of control and minimal operational loss incidents
• Participate in the execution of future migrations as planned by Regional and Functional product heads, based on agreed end-state operating model
• Seamlessly execute deliverables based on the formalised strategy by manager, for how Kuala Lumpur/Manila/Bangalore can bring greater value to the global operations function
• Smooth delivery on migrations by way of "business as usual" (BAU) performance/training progress, thus maintaining / improving operational effectiveness and service levels
• Follow consistent procedures for migrations and highlight capacity challenges
• Identify opportunities to improve processes and realise efficiency savings. Provide necessary support to conduct root cause analysis on repetitive process exceptions and implementation of fixes
• Supply appropriate metrics to monitor controls, productivity and service levels
• Train staff as required
• Conduct User Acceptance Test (UAT) for implementation of change programmes

Operational Effectiveness & Control

• Partner with manager to ensure consistent approach to risk and control
• Provide inputs for meaningful discussions around capacity and work drivers
• Contribute to the implementation of a rigid risk & control environment
• Follow formal escalation framework across all aspects of Operations, including day to day operational risks and systemic risks
• Success managed through accuracy, timeliness and control focused delivery of day to day operations, as well as understanding of issues and appropriate escalation to management.
• Proactively escalate and highlight issues in a timely manner.
• Demonstrate positive trend in number of ops incidents
• Active involvement in department risk initiatives
• Good understanding of operational risks inherent to the business supported

Management of Risk

• Is aware of the Operational Risk scenario associated with the role and acts in a manner that takes account of operational risk considerations.
• Adheres to the HSBC control framework and promotes excellent risk management across the function.
• Works in partnership with the Business Risk and Control team

Observation of Internal Controls

• Maintains HSBC internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators.
• Understands, follows and demonstrates compliance with all relevant internal and external rules, regulations and procedures that apply to the conduct of the business in which the jobholder is involved, specifically Internal Controls and any Compliance policy including, inter alia, the Group Compliance policy.

Requirements

What you will need to succeed in the role:

• Conceptual understanding of Capital Markets. Understanding of Markets Operations is an added advantage
• Has sound understanding and formal qualification of basic Operations Accounting principles
• Able to demonstrate the mind set and maturity to operate in a fast paced environment
• Ability to multi-task and support multiple stakeholders
• Hands on experience of operations processing is an advantage
• Awareness and appreciation to operations risk and control and exception management
• Ability to implement initiatives and work as part of a team
• Strong communication skills with the ability to interact with clients/stakeholders
• Attention to detail and a hands on approach to identify opportunities of process improvement

Due to the urgent hiring need, candidates with immediate right to work locally and no relocation need will be prioritised.

The chosen candidate for this role will be required to undergo enhanced vetting. Subject to local laws, this will require the individual to satisfactorily pass a series of additional checks as part of the recruitment process and on an ongoing basis, if appointed to the role. HSBC Group reserves its position with regard to any steps which it may take in relation to any material adverse findings which arise either when the checks are originally completed, and/or if relevant, on an ongoing basis. For more information about the enhanced vetting for this role please contact the recruiter for this role.

You\xe2\x80\x99ll achieve more at HSBC

HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.\xe2\x80\x9d

Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

***Issued by HSBC Electronic Data Processing (Malaysia) Sdn Bhd***

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