Job Description

There are NO limits to your career: come shape the future and be part of a truly unique global culture at OutSystems! , Low-code Style As the #1 low-code application development platform, OutSystems provides customers with everything they need to build apps incredibly fast. So, let us cut to the chase: we are looking for a Global Support L1 Agent to be based remotely in Kuala Lumpur, Malaysia. Our team members are at the core of a dynamic, industry-leading company that is helping organizations of all sizes across the globe innovate their businesses through the power of software. Responsibilities Handle calls, emails, and remote sessions with our Worldwide customer base; Register and triage technical challenges and business issues related to the OutSystems Platform; Query the Knowledge Base to find an immediate response to known problems. Route the issues to the second line teams, and monitor the responses to these incidents to observe agreed Service Levels. Update the customers about pending incidents, managing their expectations on the time to solution and progress status. Advocate for customers and help define ways to continually add value to the customer experience. Requirements Fluency in English verbally and written skills. Network knowledge and/or developing experience are preferred. Passion for people interaction and technology. A friendly and helpful approach to customers going through difficult situations. General interest in problem-solving and troubleshooting. Able to work in a creative (and fun) environment under minimal supervision. Growth mindset and proactive attitude, suggesting new ways to do things better. Lead the change. Team player with great work ethics and accountability. Bachelors or Masters Degree in a related field. Way To Stand Out From The Crowd Knowledge of problem tracking or ticketing systems. Telephony, email, and chat proficiency. Business document writing, editing, and management. Good understanding of search syntax to find the right content in technical repositories. All this work has the goal of enabling the success of OutSystems customers. You are part of this experience and your contribution is a game-changer! The Longer Story One of the fastest-growing B2B software companies in the world, OutSystems is on a mission to enable every organization to innovate through software. We are looking for talented and motivated people to join us in helping companies solve some of their most strategic business challenges, from modernizing their workplace processes to transforming their employee and customer experiences. As a member of the OutSystems global team, you will help build, deliver, manage, and evolve the software that is a low-code market leader and preferred by professional developers around the world. OutSystems is a truly global company, with more than 525,000 developer community members, 1,700 employees, 400 partners, and thousands of active customers in over 87 countries and across 22 industries. Founded in 2001, OutSystems has offices in the United States, United Kingdom, the Netherlands, Germany, the UAE, Japan, Hong Kong, Malaysia, Australia, and Singapore, and of course has a thriving, worldwide community of remote employees. Working At OutSystems We do not have many rules, but we do have high standards and a culture of global collaboration. Our commitment to our culture is highlighted in The Small Book of the Few Big Rules, written by our Founder and CEO, Paulo Rosado. This commitment to culture landed us in the Forbes top cloud computing employers four years in a row. We grow, change, and innovate, and give our teams the space to be proactive and creative. We care about growth and development. Vertical career progression is obvious, and we also encourage lateral moves, joining different teams, and mastering new skills. Global colleagues who are as smart, hardworking, and driven as you. Our DNA is disrupting the status quo. It is why our company exists. We \'Ask Why\' a lot. It helps us connect our individual work to the bigger picture and often uncovers a better, more agile way. OutSystems nurtures an inclusive culture of diversity, where everyone feels empowered to be their authentic self and perform at their best. A company that embraces the creativity and innovation that comes through diverse perspectives. We are committed to creating a team that reflects society through inclusive programs and initiatives and are proud to be an equal opportunity employer. All qualified applicants receive equal consideration regardless of race, place of origin, color, age, marital status, religion, sex, sexual orientation, gender expression or identity, protected veteran status, disability status or any other status protected by law. https://www.outsystems.com/company/careers/ Join us in disrupting the status quo of the low-code market, we give you the power to \'Ask Why\', you give our customers the power to innovate through software!

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