Job Description

Reports To

Senior Manager Cabin Crew, In-Flight Services

Role Purpose

To ensure that cabin crew members adhere to professional grooming standards, creating a consistent and polished appearance that aligns with the airline's brand image. It is crucial role in maintaining a positive and professional impression on passengers while upholding industry regulations and organizational guidelines.

Key Accountability

Developing and implementing clear and comprehensive grooming standards that align with industry regulations, organizational values, and customer expectations.

Collaborating with stakeholders, such as human resources and department heads, to create grooming policies and guidelines that address cultural diversity, individual needs, and industry best practices.

Designing workshops to educate cabin crew members on proper grooming techniques, personal hygiene, uniform maintenance, and overall presentation skills.

Conducting regular inspections, and assessments to ensure cabin crew members adhere to grooming standards consistently.

Providing feedback, guidance, and support to individuals who require improvement.

Offering individualized grooming consultations and assistance to cabin crew members, addressing their concerns, providing guidance on grooming techniques, and helping them present themselves professionally.

Continuously evaluating and enhancing grooming standards based on feedback from cabin crew members, passengers, and emerging industry trends.

Staying informed about new grooming practices and technologies to improve the overall grooming experience.

Communicating grooming guidelines effectively to cabin crew members, delivering feedback constructively, and addressing any concerns or queries related to grooming standards.

Fostering a culture of open communication and professionalism.

Staying up to date with industry regulations and standards regarding cabin crew grooming to ensure compliance and avoid penalties or reputational risks for the airline.

Contributing to the airline's brand image by ensuring cabin crew members present themselves professionally and consistently.

Qualifications & Working Experience

Degree in any field with minimum 4 years' experience in airline operations.

Degree or alternatively an E3 and above rank in the field of customer service related industries with minimum 4 years' experience in airline operations.

Skills & Knowledge

Well versed in Leadership Management.

Good organization skills, time management abilities and problem-solving skill.

Speed, flexibility, and agility.

* Resourceful, adaptable, resilient.