Job Description

: Job Purpose . Play a crucial role in analyzing and documenting business processes, identifying system requirements, and supporting the cards refactoring project in ensuring the successful replacement of our current cards platform, enhancing customer experience, and optimizing operational efficiency. Key Responsibilities . Lead Requirements Gathering and Analysis Collaborate with Solution Architect for Solution Design and Documentation Stakeholder Management and Communication Testing and Quality Assurance Post-Implementation Support and Training Job Specification . Requirements Gathering & Analysis Collaborate with stakeholders, including business users, project managers, and technical teams, to identify and understand business objectives, challenges, and requirements related to the cards platform refactoring project. Conduct thorough analysis of existing business processes, workflows, and systems to identify areas for improvement and opportunities for innovation. Elicit and document business requirements, functional specifications, and use cases to serve as a foundation for the new cards platform. Solution Design & Documentation Collaborate with technical teams to translate business requirements into functional designs, ensuring the proposed solution aligns with business objectives. Create detailed documentation including process flow diagrams, data mappings, system interfaces, and user interface mockups to effectively communicate requirements to stakeholders and development teams. Identify potential risks and dependencies, and propose mitigation strategies to ensure project success. Stakeholder Management & Communication Act as a liaison between business users, project managers, and technical teams, ensuring clear and effective communication throughout the project lifecycle. Conduct stakeholder meetings, workshops, and interviews to gather feedback, clarify requirements, and address concerns. Provide regular updates to project stakeholders regarding progress, milestones, and any changes to project scope or timelines. Testing & Quality Assurance Collaborate with the testing team to define test scenarios, test cases, and expected results based on the defined requirements. Support user acceptance testing (UAT) and assist in resolving any issues or defects identified during the testing phase. Ensure compliance with quality standards and best practices throughout the project. Post-Implementation Support and Training Assist in the deployment and adoption of the new cards platform by providing end-user support and training as needed. Conduct post-implementation reviews to evaluate the effectiveness of the new platform, gather feedback, and identify areas for further improvement. Qualifications (Basic Degree/Diploma etc.) Bachelor\'s Degree in Computer Science or other related field Professional Qualification and/or Regulatory, Licensing requirements - Relevant Work Experience Business Analyst Required Competencies and Skills . Competencies/Skills (Essential to succeed in this job) Technical/Functional skills Proven experience as a Business Analyst, preferably in the financial services industry and with cards or payments platform projects. Strong understanding of cards and/or payment systems, processing, and related business processes. Proficient in requirements gathering, process modeling, and documentation techniques. Excellent analytical and problem-solving skills with the ability to translate complex business requirements into practical solutions. Solid knowledge of project management methodologies and software development life cycles (SDLC). Ability to work under pressure and adhere to tight deadlines with a strong attention to detail Personal skills (Soft Competencies [Core/Leadership]) Effective communication and interpersonal skills to collaborate with stakeholders at various levels of the organization. Detail-oriented mindset with a focus on delivering high-quality work. Strong organizational skills to manage multiple tasks and priorities in a dynamic environment.

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