Gsr Specialist (mandarin Speaker)

Kuala Lumpur, Malaysia

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Primary Responsibilities

Answer queries via phone and email. Make outbound calls as and when required.
Troubleshoot basic computer related issues/problems. (Hardware, software, user access, etc.)
Prepare the test centers before they go Live for conducting Exams.
Keep self-updated on training, new initiatives and latest updates.
Actively work to meet/exceed the desired metrics/parameters.
Create and document cases as and when required.
Create and Maintain Reports for Clients (Excel).
Perform hardware and software installations.

Knowledge, Experience & Skills

Candidate should at least possess a Diploma (Advanced / Higher or Graduate) Bachelor\xe2\x80\x99s Degree in Computer Science / Information Technology or equivalent is preferred.
Experience of up to 2 years in Technical Helpdesk or Customer Service is highly preferred.
Good communication in oral and written English & Mandarin.
Intermediate level troubleshooting and installation of Windows operating systems/ Software.
Intermediate level understanding of networking concepts, devices and troubleshooting.
Good problem solving skills; ability to visualize a problem or situation and think abstractly to solve it.
Advanced knowledge of test center applications. Ability to learn and support new applications/Clients.
Basic computer skills in MS office products - Word, Excel, PowerPoint.

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