Job Description

HYATT REGENCY KUANTAN RESORT

Guest Experiences Manager

Customer Service

Provides excellent service to internal customers as appropriate. Assist in greeting and checking-in VIP and Long Stay guests. "Meets and greets regular, Long Stay and VIP guests as appropriate, ensuring the proper handling of all of their reservations, room assignments and check-in experience". Serves as primary contact for all Gold Passport guests and assist Gold Passport members on all their enquiries and requests. Handles all guests and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily. Ensure employees who receive the complaints are empowered to provide alternatives to overcome problem situations. Ensure timeliness of handling complaint. Assist to implement consistent guest recognition programmes and maintains a relevant guest history database. Personally and frequently verify that guests are receiving the best possible service during check-in and check-out. Spends time in Lobby area and other public areas to deliver the brand promise. Maintains positive guest and colleague interactions with good working relationships. Ensures that guest history records are accurately maintained and all repeat guests are pre-registered. Co-ordinates VIP movements with relevant Departments as advised.

Requirements

Able to work rotation shift. Able to work on weekend and public holiday. Good command in English and Bahasa Malaysia

Benefits

Night Allowance 2 Off Day Per Week Duty Meal ,Meal Provided Outpatient Medical Hotels Worldwide Staff Room Rate Discount
Job Types: Full-time, Permanent

Pay: From RM4,000.00 per month

Benefits:

Maternity leave Meal provided
Work Location: In person