Job Description

The Guest Recognition Manager- Japanese will report to the Front Office Manager and forms part of the Front Office team who collectively deliver exceptional guest experiences. We are looking for individuals who have a good knowledge of Front Office operations, proficient in Japanese language, a team player and enjoys to wow guests with outstanding service and hospitality. The Role of Guest Recognition Manager - Japanese Oversees and manages the overall Guest Recognition activities as outlined in the MOHG manual and for the purpose of guest retention To ensure the Japanese guests\' stays are comfortable and guest needs are met To maintain quality and personalized services at all times Good knowledge of daily arrivals including VIPs and be aware of any special instructions Welcome and escort all Japanese guests to their respective rooms and register in room Bids farewell to all VIPs and guests Conducts courtesy calls to all in-house Japanese VIP guests who stay for more than two days and compile proper records Monitor Front Desk demand and assist on operation when required Assists in maintaining an efficient flow of guest to the Front Desk through lobby duty, in particular targeting heavy demand and assisting where necessary Ensures lobby duty is carried out Follows up on guest comments and requests in coordination with the Front Desk staff, Duty Managers and other Guest Services Agents Translates any correspondences in Japanese, guest comment cards and write letters in Japanese as required Act and perform as a Supervisor to the Guest Recognition team on their day-to-day operation to ensure smooth operations Performs any other reasonable duties as required by the Front Office Manager from time to time Identify local guest activities and places of interest to be communicated to the guests when required Preferred Qualifications And Skills Degree or Diploma in Hospitality Management from leading hotel schools Minimum 3 years working experience in hospitality or tourism related industry, preferably in Front Office operations Minimum 1 year experience in a similar capacity as a GRO supervisor in a deluxe international hotel Good knowledge of the operations of the entire Front Office operation Willing to work shift duties Fluent in English, Japanese and/or Korean Well-versed with Japan & Korean culture Pleasant and approachable with good interpersonal skills Learn more about what it is like to work at Mandarin Oriental Hotel Group, visit us: https://www.mandarinoriental.com/careers https://www.linkedin.com/company/mandarin-oriental-hotel-group Watch us at: https://www.youtube.com/watchv=A0coCZUyHzI Malaysia work authorization is required for this position. Please note that due to the large number of responses we receive, only candidates being considered for the above position will be contacted for an interview.

foundit