Guest Service Agent Job in Sofitel Damansara Kuala Lumpur

Guest Service Agent

Kuala Lumpur, M14, MY, Malaysia

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Job Description

At Sofitel Kuala Lumpur Damansara, the Guest Service Agent plays a vital role in creating a memorable luxury experience for every guest. As the first point of contact, you will warmly welcome guests, manage check-in and check-out procedures with efficiency and grace, and ensure all requests are attended to with the highest level of professionalism and personalized service.

You will be responsible for handling reservations, assisting with guest inquiries, providing information about hotel facilities and local attractions, and coordinating with other departments to ensure seamless service. In line with Sofitel's standards of French elegance and heartfelt hospitality, the Guest Service Agent is expected to anticipate guest needs, resolve issues promptly, and consistently deliver service that exceeds expectations.

The ideal candidate is well-groomed, articulate, and service-oriented, with strong communication and problem-solving skills.

Job Type: Full-time

Work Location: In person

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