Guest Service Agent

Langkawi, Kedah, Malaysia

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Assist guests with check in and checkout, as well as other cashiering duties
Review arrival lists and prepare compendiums prior to guests\' arrival and check-into system if necessary
Welcome guests on arrival, register and issue room keys according to departmental standards and procedures
Liaise closely with other relevant departments to ensure that guests requests and needs are met
Update and maintain return guest history system

Handle guests\' complaints and comments tactfully and efficiently
Handling guests\' mails, messages, and answering of phone calls
Maintain the privacy and confidentiality of all guests by ensuring that no details of the guests are disclosed
Be vigilant in regard to in-house credit matters and act upon any discrepancies
Alert Security or Assistant Manager of suspicious looking person(s) / articles

Responsibilities

Other Responsibilities

Maintain complete knowledge of all food & beverage services, outlets and hotel services/features
Be fully conversant with hotel fire & life safety/emergency procedures
Attend all briefings, meetings and trainings as assigned by management
Report for duty on time wearing clean and complete uniform at all times
Maintain a high standard of personal appearance and hygiene at all times
Perform other reasonable duties assigned by the Management of the Hotel

Benefits

YOUR PERFORMANCE WILL UNDER REVIEW MANAGEMENT TO EVALUATE YOUR SERVICE POINT MONTHLY.NO HOSTEL FOR OUR STAFF.

Additional Benefits

Ricebowl

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