Guest Service Agent

Tanjung Bungah, Malaysia

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To welcome and check in and check out all guest according to the standard operating procedures.
To obtain information on arrivals, departures and stay over of the guest.
To be aware and be informative on events that happens within the Hotel.
To handle all mails, massages or fax and other items for guest.
To assign suites and prepare keys / registration cards for all arriving guest.
To provide assistance and information to guest.
To attend to guest complaints promptly and bring up to Duty Manager\xe2\x80\x99s attention for follow up.
To provide courteous and efficient service and comply with every guest request.
To post all charges without delay and updates folios.
To ensure that all guest information, travel agent\xe2\x80\x99s rate and corporate rate are to be treated as confidential
To perform other tasks as directed from time to time.
To ensure that all guest billing instructions are follow up accordingly.
To ensure accurate handling of cash float.
Must have knowledge of all rooms categories amenities and rates.
Must be able to project courtesy and hospitality.
Familiar with all front desk back up procedures, in the event that any front office equipment malfunction.
Assumes other duties assigned by the Duty Managers.

Job Types: Full-time, Permanent Salary: From RM1,600.00 per month Benefits:

Schedule:

Supplemental pay types:

Expected Start Date: 04/10/2023

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