Guest Service Associate (f&b)

Kuala Lumpur, Malaysia

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PURPOSETo attend to all telecommunications of guests from inside and outside the hotel.DUTIES & RESPONSIBILITIES

To report for duty punctually in complete uniform with well grooming and name tag at all times.
To operate the switchboard in accordance with the departments operational standards.
To answer telephone calls promptly, clearly and in a utmost friendly manner. Never let the caller to ring more than three times.
To take message for guests and to ensure that the messages are correctly and promptly delivered to the rooms according to the departments operational standards.
To be conversant of all hotel activities, services and layout of the hotel.
To record and update all house-use phone calls made by the hotels personnel.
To handle and record all wake-up calls requests and ensuring that the guests get the wake-up calls on time.
To ensure that accurate telephone charges are billed for calls made by guests.
To have on hand all emergency numbers for example like nearest police station, fire bridge, ambulance, etc.
To be familiar with the hotels security, fire and safety procedures.
To ensure that all VIP guest in-house are updated on the VIP board and their calls are to be answered promptly and efficiently.
To check the lost posting folio in every shift.

Job Type: Full-timeSalary: RM1,700.00 - RM1,900.00 per monthBenefits:

Schedule:

Supplemental pay types:

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