Job Description

Dorsett Grand Subang Nestled in the heart of Subang Jaya, Dorsett Grand Subang offers opulent hotel guest rooms and suites in the city's most upscale entertainment hub, shopping district and tourist attraction.

Guest Service Manager 2022-10-20

Job Responsibilities :

• To attend to all hotel guests in regards to check-in and check-out matters.
• To greet & meet guests, preparing check-in, issue keys, and collect guest payment and billing & related information.
• Attend to guests request and coordinate with housekeeping, bell service, staff and management to full fill guest requirements.
• To provide guests with hotel & services information, forward in-room meal requests, and ensure that mail, faxes and packages are delivered in a timely manner.
• To deal with all types of guests request and ensure guest satisfaction.
• To serve as concierges, assisting guests with ground transportation, restaurant or entertainment reservations, and providing other information about the locale.
• To responsible for bookkeeping duties, including maintaining a cash drawer, preparing bank deposits and posting charges for item/s that guest/s may order or use during their stay.
• To process guest's final bill and collect outstanding payments upon check-out.

• Establish effectiveness employee relation, attitude towards the hotel quest.
• Strong communication and writing both English and Bahasa Malaysia.
• Computer literate presentable with good personality and positive attitude.
• Maximum with 2- 3 year experience in hospitality will be an advantage
• Immediate availability will be preferred and added advantage.
• Malaysian citizen only.