Job Description

ABOUT US:

Sleepy Bear is one of Malaysia's pioneering and fastest-growing vacation rental management companies. Since 2025, we've been helping property investors unlock value through

renovation, unit styling, and full short-stay rental management

. Our partners include prestige property developers and investors across Malaysia.

With a

team of 40 and counting

, we're now entering a new chapter:

rebranding, redesigning guest experiences, and elevating the lifestyle rental industry

. Check us out at sleepybearpm.com.

The Opportunity :

We're looking for a

proactive and hands-on Team Leader

to oversee our guest experience operations.

As part of our growing team, you will lead a group of guest service executives who manage daily check-in and out, guest communications, deposit processing and daily operational tasks related to short-stay rentals and hospitality.

You will:

Lead, supervise, and guide the Guest Service team to ensure timely responses and consistently excellent guest experience. Handle escalated guest issues, complaints, and damage control, ensuring swift and effective resolution. Monitor daily checklist completion to maintain operational readiness and service quality. Ensure accuracy of room rates, listings, and internal system information, keeping all platforms updated. Prepare weekly staff rosters and ensure sufficient manpower coverage at all times. Support the team in coordinating check-ins, deposit claims, and guest communication for smooth operations. Develop and implement new systems and workflows to improve efficiency and conduct regular quality checks. Mentor and train team members to uphold and continuously improve guest experience standards. Handle ad-hoc tasks and collaborate with Management on process optimisation and service enhancements.

The Perfect Fit :

Experienced in hotel or Airbnb with minimum 200 rooms Experienced in leading a team of minimum 5 members Strong proficiency in OTA, channel manager, Google sheet, Whatsapp Automation tools Comfortable with strict deadlines for daily checklists Fast learner and strong self learning skills

WORKPLACE:

- Hybrid model (1- 2 days in office)
- Office at Jalan Ipoh, Kuala Lumpur
- 6 working days

Benefits:

Flexible schedule Opportunities for promotion

How to Apply

For highly interested candidates, please send your

resume

to

yenvoon.kor@sleepybearpm.com

and complete this short form for a fast track application process:
https://forms.gle/VXmZurQkEL4XbDTBA

Job Types: Full-time, Permanent

Pay: RM3,000.00 - RM4,000.00 per month

Benefits:

Flexible schedule Professional development Work from home
Application Question(s):

Check out time is 11am. It is 12pm now but the guests have not yet left. The next guest is arriving at 3pm and the cleaner is not able to clean the room. Send guest a message to convince guests to leave. Do you possess your own laptop, high speed wifi, unlimited call credits for WFH? What is your last drawn and expected salary? Guest : Oh my god! Your housekeeper stole my watch! It is RM1,000. After the housekeeping, it is gone!
Please reply to the guest above.

Guest : The air-cond is not working! I'll need the AC working. I can not stay in this room without AC when its 30 Celsius degree!
Please reply to the guest above.

Education:

Diploma/Advanced Diploma (Preferred)
Experience:

Customer service: 2 years (Preferred)
Location:

Kuala Lumpur (Preferred)
Work Location: In person