Job Description

• To be thorough on all room categories, room types understand their differences and unique selling points.
• Understand the hotels availability and block out dates and the current selling strategies.
• Be able to use the Opera Property Management system, in particular the Reservation, Front Desk, Cashiering, Housekeeping and Report screens.
• Ability to key in a reservation for an FIT, GIT and party guest.
• To understand the hotels tariff, and all rate structure including retrieving rates and promotions using the Opera System.
• To understand the hotels market segmentation, source, and origin in accordance with the AccorHotels corporate guidelines
• To be conversant in the reservations filing system
• To be fully conversant and comply with the Hotels credit facilities.
• Understanding the Up-sell techniques by offering the guest a higher room category then what
• has been originally booked.
• To be thorough on all room categories, room types understand their differences and unique.
• selling points
• Understand the hotels availability and block out dates and the current selling strategies.
• Be able to use the Opera Property Management system, in particular the Reservation,
• Front Office, Housekeeping and Report screens.

• Minimum 1 year of relevant experience.
• Excellent reading, writing and oral proficiency in English language.
• Ability to speak other languages and basic understanding of local languages will be an advantage.
• Good communication and customer contact skills.
• Service oriented with an eye for details.
• Ability to work effectively and contribute in a team.
• Self-motivated and energetic.
• Must be well-presented and professionally groomed at all times.

• Attractive remuneration package.
• 5 working days.
• Talent development opportunities.
• Corporate social responsibility activities.

Accor