Guest Services Assistant
Subang Jaya, M10, MY, Malaysia
Job Description
Front Desk Operations:
Managing check-in and check-out, handling guest payments and billing information.Guest Assistance:
Responding to guest inquiries, assisting with requests, providing information, and offering help with hotel facilities and services.Reservations & Bookings:
Processing reservations, managing cancellations, and assisting with bookings for accommodation, transportation, or entertainment.Customer Service Excellence:
Ensuring a friendly, welcoming, and efficient guest experience, including handling complaints and providing solutions.Promoting Hotel Services:
Maximizing room occupancy and promoting hotel facilities, packages, and promotions through up-selling techniques.Administrative Tasks:
Administering cash floats, performing audits, and documenting guest feedback.Coordination:
Liaising with other departments, such as housekeeping or maintenance, to address guest needs and ensure a smooth operation.Job Type: Permanent
Pay: From RM1,800.00 per month
Benefits:
Free parking Health insurance Meal provided
Experience:
Guest service asistant in Hotel: 1 year (Required) IDB system: 1 year (Preferred)
Work Location: In person
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Job Detail
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Job IdJD1208373
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationSubang Jaya, M10, MY, Malaysia
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EducationNot mentioned