GENO HOTEL
Manage bookings: Handle incoming and outgoing reservations via phone, email, and online platforms for services like hotels, travel, or events. Provide customer service: Answer inquiries about availability, pricing, and services; handle complaints and resolve issues promptly. Process payments: Handle payments,…
Mise en place: Measuring, chopping, portioning, and preparing ingredients for the day's service. Cooking and Preparation: Following recipes to prepare and cook various food items, utilizing common Western cooking methods such as sautéing, roasting, grilling, and boiling. Quality Control: Monitoring…
Recruitment and onboarding: Managing the hiring process from job description creation to candidate selection and employee onboarding. Policy development: Creating, implementing, and enforcing HR policies and procedures to ensure compliance with labor laws and internal regulations. Employee relations: Serving as…
Operations Management: Oversee all daily front of house and back of house operations. Ensure the restaurant is clean, well maintained, and inviting. Maintain high standards for food quality, presentation, and service. Staff Management: Hire, train, and schedule staff to ensure…
Beverage preparation: Brew specialty coffees and espresso drinks, and prepare other hot and cold beverages like teas and blended drinks. Customer service: Greet customers, take orders accurately, suggest menu items, handle payments, and create a welcoming atmosphere. Order and payment…
Food preparation: Measuring, chopping, and preparing ingredients for the day's service (mise en place) and cooking food according to recipes and quality standards. Assisting senior staff: Supporting the Chef de Partie, Demi Chef de Partie, or Head Chef by executing…
Develop and execute sales strategies: Create and implement strategic plans to attract new business for rooms, meetings, and other hotel facilities. Client relationship management: Build and maintain strong relationships with current and potential clients, including corporate clients, event organizers, and…
Review daily all arrivals and departures, paying special attention to VIPs and coordinate with company representatives on guest arrivals and departures. Ensure that all customer queries or requests are handled in a polite and efficient manner and that a high…
Ensure professional service standards is constantly practiced. To check in all guests, Groups & Tours to the Hotel in an efficient and welcoming manner, ensuring an outstanding first impression. To be totally familiar with all facilities, functions and special events…
· Ensure that all Front Office team members are familiar with the hotel’s products and services, current promotions, policies and other important information. · Ensure that all Front Office’s SOPs are adhered to by all team members. · To respond…
Food preparation: Prepare ingredients and cook dishes according to menu specifications and instructions from senior chefs. This includes tasks like dicing, slicing, grilling, and frying. Station management: Organize and maintain their designated workstation, ensuring it is clean, tidy, and efficient…
Design and concept creation: Develop visual concepts for logos, websites, advertisements, social media, and other marketing materials. Visual execution: Select typography, colors, and layouts; and create static and animated content across various platforms. Collaboration: Work with marketing, branding, and other…
Supervising all Front Office activities i.e guest movement, crowd, staff daily tasks. Maintaining a high level of morale within the department by managing and supporting the team and processes put into place. Coordinating with other departments within the hotel regarding…
Supervise, train, and motivate housekeeping staff, including assigning daily tasks and managing schedules. Inspect guest rooms, common areas, and facilities to ensure they meet established cleanliness and organization standards. Monitor, maintain, and order cleaning supplies, equipment, and linens to ensure…
· To receive job order request and attend to job order request. · Ensure job order request is completed within timeline and keep record of job order request. · Incomplete job order request to bring up to superior’s attention for…
Serve and clear food and beverage items in an unobtrusive and professional manner. Familiar with the beverage service including stemware used and appropriate garnishes. Complete opening and closing side work as assigned and has all tables set according to standard.…
· To ensure to set the correct selling strategy / price and the room type availability must be kept accurate – highlighting any potential obstacles to occupancy immediately to the Front Office Manager and Hotel Manager. · Handling incoming reservations…
Food Preparation: Wash, chop, and prepare ingredients as instructed by senior chefs. Cooking Assistance: Help cook dishes and ensure food quality, presentation, and temperature standards are met. Kitchen Maintenance: Keep the kitchen area, equipment, and workstations clean, organized, and safe…
Front Desk Operations: Managing check in and check out, handling guest payments and billing information. Guest Assistance: Responding to guest inquiries, assisting with requests, providing information, and offering help with hotel facilities and services. Reservations & Bookings: Processing reservations, managing…
· Develops digital marketing strategy by studying economic indicators, tracking changes in supply and demand, identifying customers and their current and future needs, and monitoring the competition · Plan and execute all digital marketing, including SEO/SEM, marketing database, email, social…