Job Description

The Guest Services Center Agent will report to the Guest Services Center Manager and forms part of the Front Office team who collectively deliver exceptional guest experiences.The Role of the Guest Services Center Agent

• Assist our guests with planning and booking reservations. May also help plan travel itineraries by suggesting local tourist attractions and places of interest.
• Answer guest questions about property facilities/ services (e.g., hours of operation, menu price, packages, promotions, entertainment, restaurants, special events).
• Handling manual and technical related system switchboard by providing efficient service to guest through telephone call, email, fax, form and etc.
• Ensure prompt answering of all incoming calls, including directing call to other extension, correspondence regarding accommodation and restaurants reservations accurately. Speak clearly and in a professional manner with appropriate telephone etiquettes.
• Process booking and send the details and confirmation to the guests. must be very knowledgeable on the services that we are selling or promoting. Guests will often have questions throughout the booking process and the Agent are expected to answer them.
• Colleagues are encouraged to upsell by offering our guests additional services or special packages.

Preferred Qualifications And Skills

• Diploma or Certificate in Hospitality Management from leading hotel schools
• Experience in a similar capacity in the Reservations department of a hotel or as a Telemarketing Officer/Executive
• Strong computer skills, experience with Telephone Console, Winsuite (FCS) and Property Management System (PMS) is preferred
• Able to work independently with minimum supervision
• Pleasant with positive attitude
• Willing to work shift duties

Learn more about what it is like to work at Mandarin Oriental Hotel Group, visit us:

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Malaysia work authorization is required for this position.Please note that due to the large number of responses we receive, only candidates being considered for the above position will be contacted for an interview.Apply NowFirst Name (required) 9bf93e65Last Name (required) 44df7f10Email (required) 82cd96b5Apply Please wait... DoneThank youUn oasis en el coraz\xc3\xb3n de la ciudad. Siendo un verdadero punto de referencia, Mandarin Oriental, Santiago disfruta de una ubicaci\xc3\xb3n conveniente, excelentes restaurantes y una impresionante piscina al aire libre. Combinando una decoraci\xc3\xb3n elegante ...Un oasis en el coraz\xc3\xb3n de la ciudad. Siendo un verdadero punto de referencia, Mandarin Oriental, Santiago disfruta de una ubicaci\xc3\xb3n conveniente, excelentes restaurantes y una impresionante piscina al aire libre. Combinando una decoraci\xc3\xb3n elegante ...Un oasis en el coraz\xc3\xb3n de la ciudad. Siendo un verdadero punto de referencia, Mandarin Oriental, Santiago disfruta de una ubicaci\xc3\xb3n conveniente, excelentes restaurantes y una impresionante piscina al aire libre. Combinando una decoraci\xc3\xb3n elegante ...Sign up for Job AlertsPlease indicate your department, category and hotel preferences and we will email you regular job alerts.First Name (required) b72ef53bLast Name (required) 837dd684Email (required) bd6b6bf8Job Alert 04c485c2Departments 6b0754af Departments 0b955ffeCategories 37e88f93 Categories 9183db8bProperty d00da71d Property ac44cb94Send Please wait... DoneThank youThis website uses cookies.We use cookies to personalise content such as job recommendations, and to analyse our traffic. You consent to our cookies if you click \xe2\x80\x9cI Accept.\xe2\x80\x9d If you click on \xe2\x80\x9cI Do Not Accept\xe2\x80\x9d then we will only use strictly necessary cookies, and you may have a deteriorated user experience. You can change your settings by clicking on the \xe2\x80\x9cMy Settings\xe2\x80\x9d link on the top right of your device.to read our Cookie Policy.to read our full Privacy Policy.I do not accept I acceptMandarin Oriental Hotel Group8th Floor, One Island East, Taikoo Place 18 Westlands Road, Quarry Bay, Hong Kong

Mandarin Oriental