Job Description

Description

Primary Objective:

• Ensure branch compliance to policies, procedures and guidelines set by RHB Group, RHB Insurance and regulatory bodies
• Facilitate branch review, risk and compliance matters.
• Coordinate training, briefing for branches on updates and new guidelines.
• Oversee branch operations staff capacity and cost management
• Handling agency registration and affairs in compliance with legal and other requirements.

Act as liaison between head office departments and branches.
Key Responsibilities:

Agency Admin Matters

• Agency administration (registration, renewal, suspension, termination)
• CPD training implemented, selection of trainers, training topics, tracking
• Handle agency related requests and enquiries
• Issuing circulars to agents
• CBC reporting to PIAM

Branch Operations

• Update and monitoring compliance with company policy and procedures/manuals
• Liaison between branches and head office departments
• System and process improvement
• Credit control \xe2\x80\x93 branches outstanding premium and bad debts
• Issuing memo, reminders and updates to branches

Strategy & Planning

• Facilitate implementation and management of branch operations plan to ensure compliance to targets, policies & procedures set by RHB Group & RHB Insurance.

Operations Review

• Provide guidance on risk and compliance matters and risk culture at branch.
• Participate in audit/compliance findings/observations with BM/RM and ensure closure.

People Management

• Regular briefings/reminders on policies, procedures, guidelines to BM/RM and staff.

Business Risk

• Timely and accurate reporting, tracking and closure of Loss Data Collection (LDC) and adhere to Incident Management and Loss Data Collection Guideline.
• Facilitate Business Impact Analysis (BIA) and Risk Assessment (RA) activities of Dept.

Business Compliance

• Liaise with branches on compliance, AML/CFT and work with them on issues or concerns

Requirements

Requirements:
Bachelor Degree - Degree in Insurance and/or Bachelors in Business Administration.

- Professional certification in insurance like AMII/AAII

Minimum of 7 years\xe2\x80\x99 experience in leadership role in agency marketing, branch management and operations with proven & good track record

Sound insurance technical knowledge

Understanding the insurance market especially agency

Good knowledge of policies, procedures and compliance

Interpersonal and relationship building

Benefits

Dental, Education support, Miscellaneous allowance, Medical, Loans, Sports (e.g. Gym), Parking, Vision, Regular hours, Mondays - Fridays, Casual Business Wear, Performance Based Rewards

RHB Bank