Job Description

Job Summary*

Head, Credit Card Acquisition Manager. The position is responsible to run and manage Acquisition programs & channels to acquire new credit cards for SCB Malaysia.

Key result areas for the individual are:

• Drive and develop card acquisition programs while

• Balancing cost per acquisition (CPA) by looking at better cost efficiencies and channel productivity, and,
• Growing alternative new channels to enable channel diversification.

• Managing key stakeholders such as Operations, Fraud, Credit Initiation/Policy, Partnerships, CDD, Compliance, Legal, Sales (DSMS, TPS, Digital, V&V, Branches)
• To review existing credit policy and find opportunities to increase approval rates (i.e: test programmes, waiver of checks) and optimizing turn-around-time
• To curate acquisition campaigns for both offline and online with the objective to acquire new customers.
• To manage Onboarding Projects (RTOB) - Review requirements, testing, process flow development and automation process to result in Straight-through-Processing (STP) which results in cost savings.
• Develop organizational resilience and competitive advantage through people initiatives
• Driving management(s) direction for business growth objective

Responsibilities*

Strategy*

Awareness of the market landscape & understanding of the portfolio through data analysis

Business*

Engage internal stakeholders to develop card acquisition activities through campaigns and credit test program to achieve & exceed business/ financial targets

Processes*

Responsible for ideation & execution of acquisition campaigns to drive card acquisition and fulfilment. Work closely with internal stakeholders to develop RTOB end-to-end process (from business requirement, reviewing user stories, alignment with all stakeholders, UAT and UVT implementation).

People & Talent *

Work with various stakeholders to ensure campaigns are well executed and campaign targets are met.

Risk Management*

Adherence to GPS, ensuring controls and measures are updated and put in place to minimise gaps.

Governance *

Understanding of regulatory framework, requirements and expectations.

Regulatory & Business Conduct *

• Display exemplary conduct and live by the

. * Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.

• Lead the [Malaysia / CCPL/Card Acquisition to achieve the outcomes set out in the Bank's Conduct Principles: [Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment.] *
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Key stakeholders*

Sales (DSMS, TPS, Digital, V&V, Branches), Finance, CABM, Legal & Compliance, PMO, Technology Team, Credit, Sales, Fraud, Operations Team, External Partners,

Other Responsibilities*

Embed Here for good and Group's brand and values in SCBMB ; Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures; Multiple functions (double hats); [List all responsibilities associated with the role]

*

Training, licenses, memberships and certifications

Academic qualification i.e. Degree in any discipline (preferably Banking & Finance), or

• Minimum 10 years experience in Banking (preferably in Credit or Product Management/ Retail Banking)
• Good Analytical Skill
• Enthusiastic, versatile and not willing to accept the status quo

ROLE SPECIFIC TECHNICAL Skills and Competencies

• Banking Products and Services Development Core
• Customer/Market Focus Core
• Budget Management Core
• Marketing Channels Core

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 160 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents. And we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion. Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Be better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations
• Time-off including annual, parental/maternity (20 weeks), sabbatical (12 weeks maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum
• Flexible working options based around home and office locations, with flexible working patterns
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

Recruitment assessments - some of our roles use assessments to help us understand how suitable you are for the role you've applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.

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