Job Description

As the Head of Account Managers, you will be reporting directly to the GM and will be expected to drive growth and maximize retention of existing accounts, while managing a team of capable account managers. You will also serve as the higher-level advocate for customers, and an effective escalation point to improve customer experience.Among the many responsibilities, some are as follows:

• Oversee and develop direct reports through formal and informal performance management, coaching, and training.
• Coach team members in identifying, developing, and measuring continuous improvement opportunities in account management.
• Manage merit, bonus, and equity programs to align compensation with performance results for the assigned team.
• Partner with HR to forecast talent needs, recruit, select, and onboard qualified and diverse talent.
• Own employee engagement results and implement action plans to enhance culture, collaboration, and diversity, equity, and inclusion initiatives.
• Collaborate with cross-functional teams to drive continuous improvement, ensuring account health, customer commitments, and market opportunities are achieved.
• Develop and maintain strong working relationship & business partnering with local & regional divisional internal stakeholders, strategic suppliers and external partnerships

Drive regional growth & expansion for a fast-paced, global logistics company|Ride the rapid expansion of Malaysian market, in line with company directionsThe successful candidate will be confident in growing the business and steering the company to the most profitable position while having proven leadership skills, a strategic orientation, and the ability to collaborate across various levels of internal and external stakeholders. It\'s critical you have an all-rounded experience and must possess the requirements below:

• Bachelor\'s Degree (Supply Chain, Logistics or relevant fields)
• Minimum 5 years of commercial experience with ample knowledge of supply chain logistics and freight forwarding industry, at least 2 of which were spent managing teams
• Empowering leadership skills and ability to work effectively and efficiently in a diverse environment
• Demonstrate excellence & expertise in local logistics/exports/import market & has a strong existing customer database
• Excellent command of English, Mandarin, communication & presentation skills
• Deep analytical skills and understanding of operational processes with solid business acumen and commercial knowledge
• Prior experience in air freight for semi-con & hi-tech verticals is highly advantageous.

Our client is one of the largest, listed third-party logistics (3PL) providers in the world, with over 100 years of heritage and a strong foothold all throughout Malaysia. Their ambitious plans for further business expansion are supplemented by intensive investment to expand headcounts across the region, particularly Malaysia. Their services encompass various transportation modes, including trucking, air freight, ocean shipping, and rail, while catering to diverse verticals across businesses of all sizes.Known for its industry expertise, global reach, and innovative approach, our client plays a vital role in optimizing supply chains for businesses worldwide. With demand for their services increasing by the day, they are currently looking for a Head of Account Managers based in either Penang or Klang Valley to drive growth and retention of an existing portfolio of large accounts throughout Malaysia.

• Opportunity to scale a global organization that provides robust logistics services
• Competitive compensation package for the suitable candidate
• Defined route to senior management and regional career advancement

Michael Page