Job Description

ABOUT THE ROLE

The Head of Asia and Pacific Case Law Editorial Operations Manager plays a critical role in enabling content innovations and driving operational effectiveness. In this role, you will lead a team responsible for creating, maintaining, and delivering cases and exceptional case law enhancements (headnotes, summaries, signal treatment) for the APAC business. You will work closely with the Global Head of Case Law Editorial Ops to galvanize the APAC Case Law Ed Ops team under a common growth and operating north star, and ultimately drive improvements in operational efficiency, revenue, margin, and customer satisfaction. You will also play an integral role in driving employee engagement and enabling high team performance.

You will lead a team to execute on core deliverables and go-to-market initiatives while continually optimizing our processes and prioritizing our people. This includes:

• Delivering new and existing products that fill market gaps and enhance our competitive position
• Enabling the evolution of content solutions to best serve our customers
• Leveraging generative AI and automation to speed up content creation and content management activities
• Defining expectations for operational success and raising the performance bar as we evolve
• Developing an integrated global team which can deliver operational value
• Driving a culture of learning and growth

You will collaborate closely with our APAC leaders, commercial (in-market) stakeholders, finance team, people team, marketing team, product team, technology team, vendors, and Global Editorial Operations peers and partners. You will drive impact using technology to improve workflows and deliver insights with analytics-driven data.

RESPONSIBILITIES

• Oversees the day-to-day workflows for digital and print Case Law content delivery; maintains editorial product quality, accuracy, timeliness, and cost management across Australia, New Zealand, India, Hong Kong, Malaysia, and Singapore.
• Collaborates with commercial stakeholders to create new global Case Law enhancement content opportunities to drive the customer experience forward; liaises regularly with in-market teams to ensure content meets customer needs.
• Develops meaningful metrics and analytics within APAC in alignment with Global Editorial Operations targets.
• Executes on automation and drives adoption of global tools and systems delivery; eager to apply cutting-edge content management systems/architecture to streamline processes.
• Actively manages the budget to ensure meeting of targets. Identifies and drives opportunities for savings; engages in vendor management and contract negotiation to ensure value; works closely with the Global Procurement group to specify effective processes and standards.
• Establishes and monitors objectives by providing regular feedback, coaching, training, and development; responsible for determining performance opportunity areas and for developing and executing course-correction plans.
• Executes on cross-functional coordination and support of global initiatives.
• Drives a culture that encourages learning, AI-first thinking, and thoughtful and timely decision-making.

Role is based in Kuala Lumpur, Malaysia and the incumbent is expected to travel occasionally across APAC as needed. The APAC Case Law Editorial Operations Manager reports to the Global Head of Case Law Editorial Operations.

EXPERIENCE

Skills

• Strong interpersonal, communication, and presentation skills applicable to a wide audience; ability to synthesize relevant information for Global Editorial Operations and commercial leaders.
• Collaborative management style with ability to lead cross-functional, team-based, deadline-intensive strategic initiatives and delivery.
• Business/commercial acumen; quantitative and analytical skills.
• Excellent organization/project planning, time management, change management across multiple functional groups and departments, and delegation and prioritization skills.
• Problem-solving experience, including identifying, researching, and coordinating resources necessary to effectively troubleshoot/diagnose complex issues.

Qualifications

• Experience leading an Operations function/team, preferably in editorial/publishing/content management.
• 3+ years of people management experience, including people development, performance management, team communications, etc.
• Strong process-orientation (developing consistent processes, documenting best practices, etc.).
• Experience supporting a team through organizational transformation/change.
• Experience cross-collaborating across global regions and functions, preferably with experience with commercial/in-market/product teams; author management experience is a big plus.
• BA/BS + JD, MBA, other advanced degree or equivalent experience.

About Us

RELX is a global provider of information-based analytics and decision tools for professional and business customers.

We help scientists make new discoveries, doctors and nurses improve the lives of patients and lawyers win cases. We prevent online fraud and money laundering, and help insurance companies evaluate and predict risk. Our events enable customers to learn about markets, source products and complete transactions. In short, we enable our customers to make better decisions, get better results and be more productive. The Group serves customers in more than 180 countries and has offices in about 40 countries. It employs over 33,000 people, of which around 1/4th are technologists.

We want RELX to be a great place to work, where our employees feel valued, have equal opportunities and benefit from pay equality, regardless of their gender, gender identity, national origin, race, ethnicity, religion, sexual orientation, age or disability status. Inclusion and diversity are important to our future. We need the engagement of people from a wide range of backgrounds, experiences and ideas to achieve real innovation for our customers around the world.

About LexisNexis Legal

We are at the forefront of Legal Tech. We help lawyers win cases, manage their work more efficiently, serve their clients better and grow their practices. We assist corporations in better understanding their markets and monitoring relevant news. We partner with leading global associations and customers to help advance the Rule of Law across the world.

Every day at LexisNexis, you will work with highly creative minds to explore impossibilities, inspire innovation, and lead the way 21st century legal content is produced, disseminated, and utilised. You have the power to empower those in need and truly make a difference to the lives of people all around the world.

Apply today, or to learn more about opportunities with LexisNexis or RELX Global, join us here:

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LexisNexis, a division of RELX Group, is an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form: .

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