Job Description

Job descriptionSome careers open more doors than others.If youxe2x80x99re looking for a career that will unlock new opportunities, join HSBC and experience the possibilities. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.Wealth and Personal Banking is our new global business combining Retail Banking and Wealth Management; and Global Private Banking, to become one of the worldxe2x80x99s largest global wealth managers with USD1.4 trillion in assets. Across Asia, where wealth pools are growing faster than in any other region, HSBCxe2x80x99s wealth revenues grew 12% in 2019 (year-on-year) to USD5.7 billion. Our dedicated colleagues serve millions of customers worldwide across the entire spectrum of private wealth, ranging from personal banking for individuals and families, through to business owners, investors and ultra-high-net-worth individuals. We provide products and services such as bank accounts, credit cards, personal loans and mortgages, as well as asset management, insurance, wealth management and private banking, that best suit our customersxe2x80x99 needs.We are currently seeking an ambitious individual to join our Wealth and Personal Banking team in the role of Head of Client Risk Management working together with colleagues to define, manage and achieve divisional business targets.Principal Responsibilities:Reporting to the WPB Head of Fraud, Credit & Control Services (FCCS), the newly formed Head of Client Risk Management (CRM) role is a senior leader responsible for ensuring appropriate first line Non-Financial Risk management and control activities are effectively embedded within WPBxe2x80x99s MYH market, with a core focus on external and client risk.With ultimate accountability to the Wealth and Personal Banking (WPB) Head of Market, the Head of CRM provides risk management leadership, subject matter expertise, and direction for risk and control related matters, implementing a consistent and effective approach to end to end risk management for WPB.This will be achieved through:

• Enforcing robust risk governance and ensuring all stakeholders have visibility of key risks and remediation activity.
• Setting, communicating, and monitoring risk appetite in line with business requirements.
• Facilitating controls remediation where required.
• Raising awareness and understanding of risks, controls, and risk management.
• Continuously improving the control and monitoring of risk, including behaviours.
• Managing the end to end first line of defence in conjunction with the Entity COO.

The role is critical in the context of increased internal, as well as external (e.g. PRA / FCA) attention to identify, measure, evaluate, control and manage risk effectively. It involves close interaction with senior management in liaising with regulators, auditors, and other external bodies. The role holder will support the safe growth of the Bank by ensuring WPB activities align to the non-financial risk strategy, challenging senior leaders to avoid introduction of risk.Accountabilities will include:

• Setting and executing strategy to enhance risk and control management for WPBxe2x80x99s Malaysia market.
• Risk & Control Assessments within Financial Crime and Sales Quality, incidents, issues and action management, de-risking activities and remediation, and thematic reviews and read across.
• Ensuring operational resilience within the business.
• Ensuring appropriate governance and reporting is in place.
• Sales quality and suitability activities including conduct, complaints, sales suitability and sustainability.
• Customer due diligence, sanctions, anti-bribery and corruption activities, frontline financial crime training, and customer selection and exit management business activities.
• Leading framework and policy implementation for Risk Management including embedding of Non-Financial Risk.
• Providing control expertise and opining on end-to-end health of the control environment, including AMG, Insurance and GPB.

Global travel may be required.RequirementsKnowledge & Experience / Qualifications:

• Previous experience in Risk Management.
• Ability to present complex issues confidently and concisely to Group Executives, Non-Executives and Regulators, using simple language and accommodating globally distributed stakeholders.
• Comprehensive knowledge of the external environment (risk, regulatory, political, competitors etc).
• Outstanding relationship management, collaboration and influencing skills with experience of positive, challenging interactions with senior executives across multiple functions.

Technical Competence

• Risk & Control subject matter expertise.
• Ability to distil complex and varied information into useful, insightful and concise recommendations.
• Ability to identify, assess and communicate the need for risk management intervention in complex, fast paced environments.

Focus & Energy:

• Proactive and delivery focused to ensure individual and team tasks are completed on time and to the required levels of quality.
• Ability to prioritize team workload effectively in line with business and controls priorities, and work with other resource owners to agree timely provision of services.
• High level of drive and self-motivation to ensure delivery of a broad range of outputs simultaneously in a matrix environment.
• Committed to personal and professional development both for self and team.

Judgement:

• Skilled decision-maker, making considered and timely decisions, particularly when under high pressure.
• Able to delegate effectively where necessary.

Relationships:

• Ability to build senior relationships by communicating, influencing and negotiating effectively with senior executives, non-executives, regulators, third parties and internal management teams.
• Ability to use initiative to resolve issues, whilst dealing with a diverse range of stakeholders and team members, distributed across functions and locations.
• Experience of building and maintaining strong working relationships across a globally distributed matrix organisation.
• Outstanding interpersonal and communication skills with a proven ability to communicate effectively and confidently at all levels across the Group.
• Proven capability in building high performing teams of experienced professionals.
• Experience of managing staff in a matrix environment without direct line management responsibility for all staff.

Leadership Capabilities:

• Navigating: understand and translate strategy, aligning directions accordingly.
• Aspiring: be ambitious about providing the highest standards of delivery and embedding them in the team.
• Driving: set stretching goals for self and team and deliver them with courage and tenacity.
• Mobilizing: authentically engage with team, colleagues and business partners to deliver at pace.
• Sustaining: make considered decisions that protect and enhance HSBC values, reputation and business.

Due to local laws and governance, candidates with immediate right to work locally and no relocation need will be prioritised.Opening up a world of opportunity.www.hsbc.com/careersHSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.Issued by HSBC Bank Malaysia Berhad

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