Job Description

Job description

The health and safety of our employees and candidates is very important to us. Due to the current situation related to the Novel Coronavirus (2019-nCoV), we're leveraging our digital capabilities to ensure we can continue to recruit top talent at HSBC. As your application progresses, you may be asked to use one of our digital tools to help you through your recruitment journey. If so, one of our Resourcing colleagues will explain how our video-interviewing technology will be used throughout the recruitment process and will be on hand to answer any questions you might have.

Some careers grow faster than others.

If you're looking for a career that will give you plenty of opportunities to develop, join HSBC and your future will be rich with potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

Wealth and Personal Banking is our new global business combining Retail Banking and Wealth Management; and Global Private Banking, to become one of the world's largest global wealth managers with USD1.4 trillion in assets. Across Asia, where wealth pools are growing faster than in any other region, HSBC's wealth revenues grew 12% in 2019 (year-on-year) to USD5.7 billion. Our dedicated colleagues serve millions of customers worldwide across the entire spectrum of private wealth, ranging from personal banking for individuals and families, through to business owners, investors and ultra-high-net-worth individuals. We provide products and services such as bank accounts, credit cards, personal loans and mortgages, as well as asset management, insurance, wealth management and private banking, that best suit our customers' needs.

We are currently seeking an ambitious individual to join our Wealth and Personal Banking team in the role of Head of Digital Products and Proposition working together with colleagues to define, manage and achieve divisional business targets.

Role Purpose:

• Accountable for the end-to-end digital customer experience for sales, servicing and marketing of agreed digital products.
• Responsible for alignment of customer experience with other products (Retail & Wealth), channels, and propositions.
• Responsible for delivery of agreed products in digital channels that continuously evolve via consumer test and learn and quickly develop into commercially successful lines of business or experiences.
• Has a clear understanding of customer needs, market trends and mobile first technologies and defines a digital strategy that takes these into considerations.
• Responsible for the definition and development of improvement opportunities across customer experience and digitally native capabilities.
• Refines customer experience for new capabilities in partnership with Group Marketing, Proposition, Multichannel.

Principal Responsibilities:

• Responsible in ensuring digital product managers completes customer journey mapping, technical assessments, launch product and ongoing management.
• Responsible in delivering digital journeys that drive acquisition.
• Ensure digital journeys launched increases digital engagement, channel usage and channel migration to improve customer experience.
• Lead digital product managers in efficiency in delivering the end to end digital journeys.
• Drive and lead regulatory projects for the bank.
• Competitive assessments, research new technologies and services, assess competitors or new entrants, review regulations for Digital requirements.
• Ensure digital controls and assessments are done in completeness that fulfils regulatory requirements.

Requirements

Requirements:

• Experience of delivering digital transformation with tangible outcomes either within financial services industry or other organisations. Candidates with non-FS background will be expected to explain how their experience can benefit banking industry.
• Ideally, past work experience with digital companies (e.g., Google, Apple, Uber, Expedia, Fintech startups, etc.)
• Malaysia market experience, preferable if includes other Asian or global markets.
• Experience with User Led Design, prototyping, working in Agile environment.
• Extensive experience with the range of business development activities including identifying opportunities and developing business cases, defining product or service requirements, engaging a wide range of functional experts to agree deployment approach, project execution, launch, and post launch performance measurement and management.
• Experience in a global or regional roles, working effectively to deliver targets in a large, matrix organization.
• Comfortable with technology including ability to translate business and customer needs to IT requirements.
• Exposure to projects that touch a range of technical platforms (digital, mainframe, server based etc.).
• Strong thought leadership and creativity to proactively propose new business opportunities and resolve issues.
• Competent with project planning and reporting.
• Demonstrates flexibly when addressing shifting or competing priorities.
• Proven ability to build strong relationships across stakeholder groups.
• Proven ability to influence large teams with direct leadership authority.
• Able to share responsibility for key decision making with a team, while accepting responsibility to drive internal decision-making processes.
• Ability to effectively influence and communicate across various business lines and units and at senior levels within the organisation. Excellent at navigating differences of opinions. Experience in developing and executing customer facing and staff facing communication.
• Strong analytical and presentation skills.
• Energetic, positive attitude and team player.
• A flexible approach to work and working hours. Willingness to travel (within Malaysia and internationally).
• Fluent Mandarin Chinese and English (day to day work language is a mix of English and Mandarin).
• Bachelor's degree or equivalent preferable.

Due to the urgent hiring need, candidates with immediate right to work locally and no relocation needed will be prioritised.

You'll achieve more when you join HSBC.

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by HSBC Bank Malaysia Berhad