Job Description

Summary:
To lead and manage all HR functions across the dealership group, ensuring alignment with business objectives, fostering a positive workplace culture, and supporting operational efficiency across all dealership outlets.
1. HR Strategy & Leadership

• Develop and implement HR strategies aligned with the dealership group's business goals.

• Advise senior management on HR matters, workforce planning, and talent development.

• Lead initiatives to build a high-performance culture across all dealership branches.

2. Recruitment & Talent Management

• Oversee recruitment for all positions, from dealership management to service technicians, sales consultants, and administrative staff.

• Develop talent acquisition strategies to attract skilled automotive professionals.

• Lead succession planning, career path development, and internal promotion programs.

• Implement onboarding and orientation programs tailored for dealership operations.

3. Employee Relations & Engagement

• Act as a trusted advisor to managers and employees on HR policies, conflict resolution, and disciplinary matters.

• Promote employee engagement initiatives to reduce turnover and enhance workplace satisfaction.

• Monitor employee morale and address concerns proactively, especially in high-turnover areas like sales and service.

4. Performance Management

• Design and implement performance appraisal systems for dealership staff.

• Align KPI frameworks for sales teams, service technicians, and support functions.

• Provide coaching and guidance to managers on performance improvement plans.

5. Compensation & Benefits

• Develop competitive compensation and incentive structures for sales, service, and administrative staff.

• Oversee payroll, allowances, and benefits administration.

• Regularly benchmark salaries and benefits within the automotive retail sector.

6. Learning & Development

• Identify training needs across sales, service, and management teams.

• Implement leadership development programs for dealership managers.

• Conduct compliance and safety training, especially for service workshop staff.

7. HR Operations & Compliance

• Ensure HR policies and procedures comply with Malaysian labor laws and automotive industry regulations.

• Maintain HR records and reports across multiple dealership locations.

• Manage HR systems (HRIS) and automate processes where possible for efficiency.

8. Organizational Development

• Support dealership group in change management initiatives.

• Recommend organizational structure improvements for operational efficiency.

• Facilitate cross-departmental collaboration between sales, service, and administrative teams.

9. Employer Branding

• Promote the dealership group as an employer of choice in the automotive industry.

• Develop initiatives to attract and retain top talent in competitive markets.

KPIs / Success Metrics

• Employee turnover rate, especially among sales and service staff.

• Recruitment efficiency and time-to-hire.

• Employee engagement and satisfaction scores.

• Compliance with labor regulations and internal policies.

• Training completion rates and effectiveness.

• Contribution to dealership profitability through optimized workforce management.

Requirements

• Bachelor's degree in Human Resources, Business Administration, or related field (Master's preferred).

• Minimum 10 years of HR experience, preferably in retail, automotive, or multi-site operations.

• Strong knowledge of Malaysian employment laws and HR best practices.

• Strategic thinker with excellent leadership, communication, and negotiation skills.

• Experience with HRIS and performance management systems.

Skills Required