Job Description

About Us
Our client is a revolutionary global initiative co-founded by Sam Altman dedicated to advancing digital identity and economic inclusion through decentralized technology. Our mission is rooted in privacy, inclusivity, and community-driven innovation.
As a rapidly expanding team of purpose-driven professionals, we are committed to deploying trustworthy, transparent, and accessible technology across Malaysia.
About the Role
We are seeking a hands-on and strategic Head of Operations to lead and scale our field operations nationwide. This is a high-impact role where you will be responsible for building and managing a distributed team, establishing operational sites, and fostering meaningful relationships with local communities and key stakeholders.
What You'll Do

• Build, lead, and manage a field team of 3050 staff across multiple regions in Malaysia.
• Develop and optimize staff rosters, schedules, and operational workflows to maximize efficiency.
• Identify, evaluate, and secure new operational sites to support expansion goals.
• Travel frequently to sites nationwide to troubleshoot, provide support, and ensure operational excellence.
• Address real-time challenges on the ground and ensure smooth day-to-day operations.
• Represent company in community engagements and stakeholder meetings.

What We're Looking For
Must-Haves:

• Fluency in Malay and English.
• 5-10 years of experience in operations management, with a background in leading both small and large agile teams.
• Professional experience in high-performance environments such as tech startups, top-tier consulting firms, or investment banking.
• Exceptional organizational skills and adaptability, with strong interpersonal and team management abilities.
• Willingness to work hands-on and engage directly with diverse local and international communities.
• Demonstrated track record of achieving operational targets and driving success.

Nice-to-Haves:

• Experience in sales, business development, or public outreach.
• Established networks and connections with communities across Malaysia.

Soft Skills:

• Charismatic, approachable, and able to build trust quickly.
• Excellent communication and presentation skills.
• Thrives in fast-paced, dynamic, and often ambiguous environments.

Skills Required