Job Description

Head of Procure To Pay Kuala Lumpur Hub

About the team
Sanofi Business Operations (SBO) is the Global Shared Service organization of Sanofi providing end to end services to all geographies in Europe, North America, Greater China, JPAC & International regions and covering the CI2C, A2R, P2P & HR Service Lines. In addition, SBO hosts several global Centers of Excellence (COE) providing support and other services globally.

SBO Procure To Pay (Proc2P) service line, one of the services, in the Finance pillar of Sanofi\xe2\x80\x99s Business Operations organization, is currently covering the following areas of the Source To Pay (S2P) process:

• Vendor Master Data Management
• Management of Indirect Purchasing Sequence (Purchase requisition \xe2\x80\x93 Purchase order- Good receipt)
• Invoice receiving & processing
• Payments
• Expense Management
• AP Monthly Closing & Reporting

And will be progressively extending its scope to the following Procure To Pay sub-processes:

• Integrated Travel Management
• Special User Journeys/Process Outside Procurement scope

The Head of SBO Procure To Pay (Proc2P) Hub Kuala Lumpur will have the overall accountability of the Procure To Pay operations in the Hub:

• to deliver best-in-class services to the countries i.e: Australia, Japan, South Korea, Malaysia, China, Philippines, Thailand, Vietnam
• to partner with the relevant Business and Finance representatives across the region, including to manage local specific requirements and relation with country tax, finance, and other authorities
• to ensure sustainable and efficient processes, improve user and supplier satisfaction and process performance

He/she is leading a team of >10 employees.

The purpose of the Head of Procure To Pay Captive role is to:

• Manage the delivery of Procure To Pay services within SBO;
• Implement Procure To Pay Core Model and Target Operating Model, ensure process standardization;
• Ensure that the Proc2P processes in scope are performed with an end-to-end perspective making effective use of global tools and systems;
• Deploy the Proc2P Target Operating Model in close collaboration with the Proc2P Head, the Region Proc2P head(s), and Proc2P Global Process Owners/ Global Process Leads (GPOs/GPLs);
• Ensure the Core model adoption and minimizing business disruption during transition phases;
• Ensure delivery of quality service with consistency, agility, and reliability to all users;
• Monitor KPIs & SLAs and ensure issues are addressed in an effective and timely manner;
• Engage with key process stakeholders across all levels of the organization and monitor transversally user and supplier satisfaction & feedback with them;
• Supervise and develop all relevant activities within the Proc2P scope;
• Steer the teams by providing functional expertise;
• Manage the team / operational planning, budget, staffing and training needs;
• Develop talent through job rotation and promoting end to end process knowledge;
• Champion a service mindset;
• Drive continuous improvement across all activities.

The Head of Procure To Pay Hub Kuala Lumpur is a member of the SBO Procure To Pay leadership team. He/she is a key contributor to the design & implementation of the SBO Procure To Pay global strategy.

Main Responsibilities

• Manage Hub (Captive) Procure To Pay delivery of services;
• Drive and ensure accountability of Proc2P operational activities for the following processes:

• Vendor Master Data: data quality, cleansing; manage HACAT-GL account mapping, other master data
• PR-contract-PO: manage indirect purchasing master data (catalogues)
• Invoice processing: accounting, manage closing, account reconciliation (simple)
• Payments: manage internal/urgent payments (non Procurement scope, small size)
• Integrated travel & expense management: administrate corporate cards & T&E systems;
• Transversal:
  • manage reporting and analytics, including Maverick
  • C2R / troubleshooting (support user journey)
  • Manage special user journey - boundary systems, other non Procurement scope
• Support internal control, audit (centralized tasks)

• Effectively contribute to the foundation of the Hub (Captive center) by partnering with the local legal, facilities, IS and HR under the local oversight of the Head of Shared Service Center;
• Accountable for teams\xe2\x80\x99 recruitment and organizing the capability trainings to ensure the team is functional;
• Lead the implementation of processes and policy harmonization (based on Global Core Model & policies, drive documentation and transfer of Proc2P process knowledge at Level 6/7;
• Ensure compliance of processes, transactions, and reports with global guidelines;
• Build Budget, operational workforce planning, monitor headcount and deliver savings as planned;
• Provide coaching, guidance, and allocation of resources to the team members to get them set up for success;
• Lead the Proc2P teams:
  • Perform & establish employee performance review cycles (evaluation & reward);
  • Enhance individual and collective performance and employee satisfaction;
  • Shape and promote a culture of collaboration, trust, and teamwork, throughout the team through leadership and effective communication;
  • Focus on employee retention and engagement, advises actions to management in this relation;
  • Evaluate the training needs of organization and structure the professional trainings curriculum according to the procedures and work instructions;
• Implement Core Model Solutions and ensure technology transformation activities been delivered on time and on budget, by ensuring proper program staffing & SME resources allocation;
• Participate to delivery reviews and other leadership and governance boards;
• Partner with the local / global stakeholders, process owners, neighboring functions to establish the process efficiencies and quality of service through effective communication;
• Enhance the organization professional knowledge, through professional publications, personal contact, performance benchmarks, participation in professional community & external events, networking & competitive intelligence with 3rd party partners, vendors & business process outsourcers;
• Foster a continuous improvement culture by promoting identification of process improvement opportunities through process simplification & elimination of low value-added activities;
• Champion process automation initiatives and ensure seamless adoption and transition;
• Drive cost reduction initiatives while maintaining quality of service;
• Participate in global projects as required;
• Influence the Proc2P leadership team on Core Model evolution, scope changes, & disruptive technologies adoption through experience, best practice sharing, best practices, & external feedback;
• Plan and manage further transitions opportunities by insourcing or outsourcing activities;
• Maintaining and driving transition plans, including governance, resourcing, and partners alignment;
• Identifying key risks and planning/executing mitigation as required.

About you
Expected skills
Functional

• Strong understanding of the Procure To Pay (Proc2P) processes (essential)
• Expert level knowledge of Procure To Pay processes at transaction level:

• Vendor Master Data Management
• Management of Indirect Purchasing Sequence (Purchase requisition \xe2\x80\x93 Purchase order- Good receipt)
• Invoice receiving & processing
• Payments
• Expense Management
• AP Monthly Closing & Reporting
• Integrated Travel Management
• Special User Journeys/Process Outside Procurement scope

• Sound experience in running purchasing services within a Business Services organization (essential)
• Ability to drive a compliance culture and rigor (essential)
• Good deductive, analytical and trouble shooting skills (essential)
• Capability to provide summarized overview of Proc2P outcomes to key stakeholders
• Ability to get into transactional details but also understand the broader business context and root cause
• Flexible and adaptable with strong agility move in changing business environments and requirements

Technical

• Strong organizational project, program, and resource management skills
• Results - and service-oriented self-starter with strong networking, influencing and change management skills
• Able to understand and translate business processes into technical perspectives, functional and technical specifications
• Hands-on experience of SAP MM/ FI, MDG modules and other purchasing and expense related IT tools (e.g. Coupa eBuy, Concur) (advantageous)
• Digital acumen to leverage IT to drive process simplification and automation (advantageous)

Interpersonal

• Strong interpersonal, influencing and negotiation skills (essential)
• Strong customer orientation with ability to understand and meet their requirements
• Great at building relationships and stakeholder management and comfortable at operating in a matrix organization
• Ability to interact with internal and external clients in a professional manner (essential)
• Team player, cooperating with direct and remote teams with an end-to-end service delivery mindset (essential)
• Expresses ideas in a clear, concise, and effective manner.

Leadership

• Ability to work independently and take ownership of tasks and processes (essential)
• Ability to motivate the team to deliver high quality service and customer satisfaction (essential)
• Strong communication skills and ability to drive change
• Committed and focused on results delivery
• Resilient, able to juggle multiple demands and make things happen to drive towards an outcome
• Able to motivate and deliver through others: e.g. team colleagues, senior stakeholders and business partners.

Background & Experience

• Graduate degree with finance, accounting or business administration specialization (essential)
• Extensive proven hands-on experience in Procure To Pay processes in an international, multicultural, complex environment (essential) with 10-15 years operational and team leadership experience
• 10+ years\xe2\x80\x99 working experience establishing shared services across Finance with proven understanding of shared services operations, including performance management
• 8+ years\xe2\x80\x99 hands-on process redesign experience, in an end-to-end process context including process automation
• Must have supervised teams consisting of 10-50 employees (essential)
• Fluent in English (essential)
• Knowledge of other languages (advantageous)

Sanofi Behaviors and Skills
This position is required to demonstrate behaviors such as Stretch, Put the interest of the organization, Act in the interest of our patients and customers and Take Action. During the interview we will also be asking for examples of skills such as Strategic Thinking, Result Orientation, People Leadership (if applicable), Relationship and Influence.

Pursue progress, discover extraordinary
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