Job Description

Company Description

Continental develops pioneering technologies and services for sustainable and connected mobility of people and their goods. Founded in 1871, the technology company offers safe, efficient, intelligent and affordable solutions for vehicles, machines, traffic and transportation. In 2021, Continental generated sales of \xe2\x82\xac33.8 billion and currently employs more than 190,000 people in 58 countries and markets. On October 8, 2021, the company celebrated its 150th anniversary.



As Head of Technical Customer Service, you are responsible for strategic planning and execution of customer service operations in Malaysia for PLT (Passenger and Light Truck Tires) and TT (Truck Tires) products & services while also supporting APAC Export Markets for TT (Truck Tires) by leading the customer service team.

Key Responsibilities

1. Responsible for overall warranty handling & processing in Malaysia with respect to customer satisfaction and the business goals of the company.
2. Responsible to ensure development of customer service function to be inline with sales & market requirements.
3. Responsible for technical product services to support Sales and Marketing in the area of Product Performance Monitoring, and field customer technical support.
4. Responsible for ensuring technical training & development to customers
5. Responsible on product quality monitoring, and active monitoring & improvement actions to plant for both TT & PLT

Qualifications

Education: Engineering degree or equivalent education

Experience: 8-15 years of experience in the area of customer service/after sales services with at least 5 years of experience in leading teams. Background in Tire/automotive industry and international work culture is added advantage

Language: Fluent in English language and local language

Competencies:

• Has had exposure to working with external contacts, either customer, user and/or vendor related.

• Has the ability to resolve complex customer complaints with respect to customer satisfaction and the commercial goals of the company.

• Has the ability to provide technical service (e.g. training, consultative) to internal and external customers, as well as business partners.

• Has the ability to obtain, prioritize and report field/market information regarding product performance (corporate products and competitors).

Additional Information

• At Continental, we let your ideas shape the future to make a meaningful difference in

the world, and to themselves.

• Opportunity to gain global experience and build networks from international mobility

across our vast organization.

• Competitive salary, bonuses and pension contributions. Beyond that, you\'ll enjoy

generous leave, medical care and a highly competitively staff benefits package.

• We foster our people\'s talent so they can master their career journeys and realize

their greatest potential.

• Open, inspiring and rewarding corporate culture
• Flexible working conditions that help you enjoy your work-life balance.

Ready to drive with Continental? Take the first step and fill in the online application.

Continental