Job Description

Locations - Malaysia/Singapore/Thailand

About the client

Our client, part of one of the worlds leading insurers, is the pioneer of assistance and has been providing best in class services for 60 years. Their core services include Travel & Medical Assistance, Home & Motor Assistance and Health Assistance.

They provide Assistance Services and Travel Insurance covering over 200 countries. They have been bringing people from distress to relief since 1963.

Job Summary:

The Head of Travel Insurance Partnerships is responsible for leading and executing the travel insurance company\'s partnership strategy in the Southeast Asia markets to establish and manage mutually beneficial relationships with various external partners. This role involves identifying potential partners, negotiating partnerships, and ensuring successful implementation to drive business growth and customer engagement.

Key Responsibilities:

1) Partnership Strategy:

• Develop a comprehensive travel insurance partnership strategy aligned with the company\'s business goals and growth objectives.
• Identify potential partner segments and evaluate their potential for collaboration.
• Prioritize partnerships based on strategic fit, market opportunity, and potential value.

2) Partnership Development:

• Research and identify potential partners, including airlines, online travel agents tech platforms, affinity groups, and other relevant organisations.
• Initiate and maintain contact with potential partners to explore collaboration opportunities, enter RFPs.
• Collaborate with cross-functional teams (in Southeast Asia, with global teams & other EA entities) to develop differentiative value propositions, maximizing company\'s underwriting expertise and distribution optimisation capabilities (focus on growth/conversion optimisation & customers satisfaction)

3) Negotiation and Contracting:

• Lead negotiation efforts to establish mutually beneficial terms and agreements with partners.
• Collaborate with legal and compliance teams to ensure partnership agreements are legally sound and compliant with industry regulations.

4) Onboarding & Collaboration

• Collaborate closely with internal onboarding resources, internal teams such as underwriting, IT & digital, as well as external stakeholders to lead and ensure smooth implementation of travel insurance programs.
• Communicate partnership objectives, strategies, and progress to internal stakeholders.

5) Relationship Management:

• Serve as the primary point of contact for partner relationships, fostering strong working relationships.
• Monitor and manage the ongoing performance of travel insurance partnerships, ensuring both parties are meeting their commitments.
• Address and resolve any issues that may arise during the partnership lifecycle.

6) Performance Tracking and Reporting:

• Define key performance indicators (KPIs) for each partnership to measure success and impact.
• Regularly track and analyse partnership performance against KPIs, providing insights and recommendations for improvement.
• Prepare and present partnership performance reports to senior management.

7) Manage Market Research, Product Design, and Underwriting:

• Stay updated on travel industry trends, competitive landscape, and emerging partnership opportunities.
• Identify innovative partnership models and potential areas of growth within the insurance industry.
• Develop together with the Underwriting team, innovative products, new services as well as defining profitable partners segments.

Qualifications and Skills:

• Bachelors degree in business, Marketing, Finance, or a related field (masters degree preferred).
• At least 10 years of experience in the travel industry (partnership management, business development, or strategic alliances, preferably within the insurance or financial services industry)
• Strong project management skills and insurance background is preferred.
• Prior experience in insurance on boarding and digital solutioning is preferred.
• Strong negotiation, communication, and interpersonal skills.
• Demonstrated ability to identify and capitalize on business opportunities through partnerships.
• Excellent project management skills, preferably on digital programs, with a track record of delivering results on time.
• Understanding of insurance products, services, and distribution channels.
• Analytical mindset with the ability to analyse data and derive actionable insights.
• Knowledge of industry regulations and compliance standards related to insurance partnerships.

Ideally, they are looking for a candidate with several years of experience in Underwriting and/or Operations management in the insurance industry and/or reinsurance and/or brokerage.

Conclusion:

The Head of Travel Insurance Partnerships plays a critical role in driving business growth by establishing and managing strategic partnerships. This role requires a combination of strategic thinking, negotiation skills, and relationship management abilities to effectively collaborate with external partners and internal stakeholders.

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