Job Description

"To be the most loved everyday food and groceries destination!" - that\'s our mission at foodpanda (small \'f\').

foodpanda is the largest food and grocery delivery platform in Asia, outside of China. Operating in more than 400 cities across 11 markets, we continue to expand and grow in our core food delivery business, as well as in new verticals like grocery deliveries, with a strong tech infrastructure at our core. From our restaurants-partners, cloud kitchens and cloud grocery stores - foodpanda is just one tap away, getting everything you need into your hands quickly and conveniently!

We are looking for enthusiastic problem solvers to join us in scaling our platform, to digitalise businesses in Asia, uplift rider livelihoods and build a hyper-convenient platform for our customers. If you love working with technology to create solutions and are not afraid to roll up your sleeves to get things done, you will find your tribe here at foodpanda. Our diverse and high-performing team comprises people from more than 60 nationalities, and we welcome all experiences, backgrounds, and perspectives.

We are currently looking for a Head of Vendor Operations, MY to accelerate our growth with our Partners.

You will be responsible for devising and executing on an accelerated growth strategy for MY, positioning foodpanda with a competitive advantage and preferred partnership relationship to our Restaurant Partners, guaranteeing long term profitable growth and market leading position.

With both short and long-term market goals in mind, you will lead the organizational transformation and ensure the right people and processes are in place to get there.

Responsibilities:

• Fully own the restaurant partner\'s operations lifecycle within foodpanda.
• Manage external vendor relations within the Commercial Department.
• Project Management of strategic improvements and pushes.
• Perform as functional bridge amongst external vendors as well as internal stakeholders.
• Standardization, optimization and roll-out of processes.
• Roll-out and ownership of workforce management tools.
• Launch initiatives to remove inefficiencies and redundancies within local processes.
• Own and measure the improvement of quality and speed Onboarding.
• Manage a mid to large-sized workforce of back-office and restaurant-facing agents, maintaining and progressively improving their productivity.
• Analyze, track and set targets for overall KPIs to improve SLAs and ensure quality of onboarding touchpoints.
• Project manage and lead strategic pushes in a highly agile environment.
• Weekly reporting and monitoring of the workforce and it\'s productivity and quality.
• Coordinate all vendor management tasks inclusive of working with external vendors and internal employees.
• Ensure company-wide needs for due diligence, risk assessment and continuing vendor monitoring are being accomplished.
• Help and coordinate vendor processes and methods to approve vendors.
• Identify improvement areas internally as well as perform closely with all internal stakeholders to prepare solutions.
• Participate to formulate workflow processes, methods and policies for applying vendors.
• Prepare processes for as well as manage analysis, selection and transition.
• Support to explore expansion across new business lines.

• Proven problem solver.
• Proven people manager and team builder with references.
• Excellent communication skills and stakeholder management.
• Analytical and process driven with a good eye for detail.
• Exceptional communication and organizational skills.
• Strong in Excel/Analytics
• Ideal but optional: knowledge of salesforce

Foodpanda