Job Description

WE\'RE HIRING FOR MNC!

Job Details:
Position : Customer Services Engineer
Company Background : Healthcare
Working Hours : Monday - Friday (0830 to 1730)
Working Location : Axiata Tower, 9 Jalan Stesen Sentral 5, KL Sentral, 50470 Kuala Lumpur (Mostly remote)
Working Duration: 12 months contract with PERSOLKELLY (renewable based on performance)

Salary range : RM5,000 - RM8,000 (based on experience & qualification ) + statutory contribution + insurance & medical benefits

WHO CAN APPLY?

• Bachelors Degree, Diploma, or Associates and some experience within technical service role or equivalent (defined as High School Diploma/GED) and some experience within technical service role: software, hardware, networks, databases, and/or desktops.
• Have basic knowledge of Healthcare Information Technology in the Radiology domain.
• Excellent communications and interpersonal skills; demonstrated ability to effectively interface with cross-functional teams.
• Strong Customer skills; deals tactfully and effectively with differences of opinion, influences communications to achieve the desired results achieving high customer satisfaction.
• Intermediate working knowledge of PC and standard PC software including Microsoft Office and database programs.
• High degree of self-motivation and ability to work independently.
• Ability to communicate using English and local language.

JOB TASK :

• Answers calls and responds to emails from customers.
• Work together with engineers in the ASEAN region.
• Responsible for event monitoring and incident management. Ensure proper and timely logging and updates of service requests and incidents till resolution.
• Identify and escalate high severity incidents to Regional Support Engineers to achieve prompt resolution.
• Maintaining daily communication with doctors, radiographers and PACS administrators on solution issues to ensure timely follow-up and resolutions leading to customer satisfaction.
• Involved in installation of new sites and upgrades of existing sites.
• Identify opportunities to up sell new features and services and assists in the growth and direction of business in his/her responsible geographic area.
• Support Sales in terms of technical queries, product, or technical presentation, and setting up of demonstrations and/or Proof of Concepts
• Responsible for answering technical queries from customers within reasonable timeline.

Serious applicants can send your updated resume to
- Subject: Job application for Customer Services Engineer
- Please also provide your expected salary and notice period

Due to high number of applicants, only qualified candidates will be contacted for interview.
We thank you for your application \xf0\x9f\x98\x8a.

Reference Number:

Contact Details:

Fadzliah_Fabli@persolkelly.com

Profession:

Healthcare & Pharmaceutical
Medical Device

Company:

PERSOLKELLY_RHQ

Date Posted:

20/06/2023 10:40:00 PM

PersolKelly