Job Description

We're Hiring: Help Desk Executive (Facilities Support - Corporate Environment)

Location:

Menara UEM Bangsar

Contract Duration:

1 Year

Working Hours:

Monday to Friday, 8:30AM - 5:30PM

Salary:

RM2,300/month + OT (if needed)

We're looking for a

Help Desk Executive

to join our client's facilities operations team at TRX. The ideal candidate is reliable, responsive, and comfortable in a fast-paced corporate support environment.

Key Responsibilities:

Respond to requests, complaints, and inquiries via phone, email, or CMMS in a professional and timely manner. Operate and support a 24/7 call centre (on a rotational schedule if needed). Escalate issues to the correct departments to ensure quick and accurate resolutions. Record and update all Work Orders in the CMMS system without delay. Monitor and follow up on open Work Orders to ensure tasks are completed within SLA. Maintain excellent communication and service levels with both internal teams and external stakeholders. Assist with report preparation, documentation, and operational support. Perform other tasks assigned by management.

Requirements:

Certificate or Diploma in

Administration, Corporate Communication

, or related fields. Minimum

3 years of experience

in administration, help desk, or customer service. Proficient in Microsoft Office (Excel, Word, PowerPoint). Strong communication skills in Bahasa Malaysia and English. Able to multitask, stay organised, and handle high call volumes. Experience with CMMS or facility management software is an added advantage.
Job Types: Full-time, Contract
Contract length: 12 months

Pay: From RM2,300.00 per month

Benefits:

Health insurance Maternity leave Parental leave Professional development
Experience:

administration management.: 3 years (Required)
Work Location: In person