Job Description

Required skills & Experience

Attending to interactions such as phone calls, self-service tickets, skype and emails relating to IT Infrastructure, SAP issues. First level support related to IT/system matters / issues or escalate issues appropriately using hierarchical and functional escalation guidelines. Manage incidents/ tickets ensuring speedy resolution within the SLA's timeframe. Prepare reports and statistical analysis of data mined and gathered from the ticket logging and tracking system. Pre-scheduled monitoring of system components such as CPU, work processes, report breaks, spools, interfaces Monitoring of scheduled events such as batch jobs, background reports creation. Escalating or alerting critical issue to support team on failures, breakdown or unavailability of system components or report generation error Preparation & submission of monitoring report Undertake any ad-hoc duties assigned from time to time.
Job Requirement

Candidate with at least 2 years of experience in Customer Service, IT Helpdesk or Service Desk environment. Good oral and written communication in English Familiar with Windows OS, Microsoft Office and MS Outlook. Analytical, results-oriented, multitask, flexible and can work in a high pace dynamic working environment. A team player with excellent interpersonal skills.
Job Type: Permanent

Pay: RM4,000.00 - RM6,000.00 per month

Benefits:

Health insurance Opportunities for promotion Professional development
Work Location: In person