HELPDESK CUSTOMER SUPPORT
Job description
Manage incoming calls, emails and live chat.
Handle customer inquiries and 1st level troubleshooting problems.
Ensuring all customer support functions are completed within the service turnaround time.
Properly escalate unresolved queries to the next level of support.
Follow up on outstanding requests and ensure timely resolution.
Log all help -desk interactions and activities.
Process various ad-hoc administrative tasks.
Requirements:
Fresh graduates with IT background are encouraged to apply
Language required: English & Bahasa Malaysia
Must be willing to work for rotational shift
Must be willing to work during Public Holiday and weekend
Customer-orientated with good interpersonal and communication skills.
Strong and proven problem solving skills.
Job Type: Full-time
Pay: RM2,200.00 - RM2,800.00 per month
Benefits:
Opportunities for promotion
Work from home
Work Location: In person
MNCJobz.com will not be responsible for any payment made to a third-party. All Terms of Use are applicable.