Job Description

As a Hospitality Intern you will have the unique opportunity to rotate between three crucial departments: Housekeeping and Front Office and F&B operation . This internship program is designed to give you a holistic understanding of the hotel operations and a well-rounded experience in the field of hospitality.

Housekeeping Executive Intern Responsibilities:

Room Inspection: Assist in inspecting guest rooms to ensure they meet the highest standards of cleanliness and presentation. Inventory Management: Participate in inventory control, tracking, and ordering of cleaning supplies. Team Collaboration: Work closely with the housekeeping team to maintain an efficient workflow. Guest Interaction: Interact with guests to ensure their needs and concerns are addressed promptly and professionally. Quality Assurance: Help implement quality control measures to consistently maintain the cleanliness and appearance of guest rooms and public areas. Problem Solving: Assist in resolving guest issues related to housekeeping services.

Front Office Executive Intern Responsibilities:

Guest Check-In/Check-Out: Learn and participate in the guest check-in and check-out procedures, including reservations and payment processing. Customer Service: Provide excellent customer service by assisting guests with inquiries, requests, and information. Reservation Management: Assist in managing room reservations, cancellations, and room assignment procedures. Guest Relations: Handle guest complaints or concerns effectively and professionally, seeking solutions to ensure guest satisfaction. Administrative Support: Assist in administrative tasks such as data entry, filing, and maintaining guest records. Revenue Optimization: Gain insights into revenue management and pricing strategies.

Requirements:

Currently enrolled in a hospitality or related degree program. Strong interpersonal and communication skills. Customer service-oriented mindset. Attention to detail and strong organizational skills. Ability to work in a fast-paced environment. Flexibility to work various shifts, including weekends and holidays.

Benefits:

Hands-on experience in key departments of the hospitality industry. Mentorship and guidance from experienced professionals. Exposure to real-world challenges and problem-solving. Networking opportunities within the hospitality sector. Allowance : RM 1000
Job Type: Internship
Contract length: 3 - 6 months

Pay: RM1,000.00 per month

Work Location: In person