Job Description

Position: HOTEL MANAGER (Full time #537166)
Property / Office: Mandarin Oriental, Kuala Lumpur
Location: Kuala Lumpur, Malaysia

Job Duties and Responsibilities of Hotel Manager
To assist the General Manager, if needed on:

• Developing improvement actions, carry out costs savings
• Controlling of cost price
• Delivering of data and proposals for budgets and investments
• Safeguard quality of operations (internal & external audits)To ensure smooth operation and efficiency of the Engineering Department

Strategic

• Develop long and short-range action plans to meet the desired objectives
• Standardize methods and procedures in all areas and ensure full knowledge by all colleagues.
• Staff scheduling is according to business expected
• All menus and beverage/wine lists are reviewed at least twice a year
• At least one F&B sales promotion is developed every two months
• Forecast and set objectives and follow through to achieve set goals

Financial

• Responsible for the preparation, presentation and execution, with rationales, of the hotel\xe2\x80\x99s operating departments\xe2\x80\x99 budgets
• Yearly F&B and Rooms budgets, monthly, weekly and daily forecasts are timely and accurate
• The operating expenses are well controlled and within budget limits
• Capital improvement requirements for the respective departments are submitted and, when approved, are purchased on time

Operating Standards and Quality Control

• Monitor and review operating criteria constantly and develop continuously the awareness that customer care and service care are the highest priorities for all hotel colleagues
• Review all guest complaints with action taken and/or any action to be taken
• To action and manage guests\xe2\x80\x99 correspondences
• Investigate thoroughly all guest complaints and report to the General Manager with action taken and/or any action to be taken. Action and manage guest correspondence
• All guest correspondence is to be acknowledged or answered within two days after receipt. Facsimile is to be answered within 24 hours
• Maintain high visibility and involvement with customers. Greet guests, be visible in public areas at peak times, lunch and evening
• Good personal contact with all staff is essential. Bring to the attention of the General Manager any potential problems or needs of any individuals or groups of staff
• Encourage by example all staff to follow and respect the principles and philosophy of the company
• Standardize methods, organize, make decisions and develop progress
• Continuously study ways of improving the standards of service and upgrading guest supplies
• Check Food and Beverage outlets regularly, at least twice weekly, during service hours including kitchen and other back of the house areas

Job Requirement

• Diploma or Degree in Hotel Management or equivalent
• Preferably in Master of Business Administration (MBA)
• Minimum 6 years management experience in a similar capacity in a 5-star international hotel
• Experience in operational departments of a 5-star hotel is an advantage
• Experience in project management is an advantage
• Excellent business communication skills (verbal and written English)
• Strong leadership skills and customer focused
• Performance driven, assertive, self-motivator, hardworking, experienced and mature personality.

Advertised: 03 Nov 2023 Singapore Standard Time
Applications close: 01 Jan 2024 Singapore Standard Time