Housekeeping Assistant

George Town, Malaysia

Job Description

Duties and Responsibilities:

  • To report duty punctually, wearing hotel uniform with name tag intact, and maintaining a high standard of personal appearance and hygiene at all times.
  • Responsible to maintain hotel cleanliness, sanitation, and organization of assigned work areas.
  • To adhere to Housekeeping procedures (SOP) for all tasks specified at any one time.
  • Prepare the room for cleaning based on assignments given by Housekeeping Supervisor daily, for in-house and departure rooms for the new arrival.
  • Responsible to clean guest rooms and public areas efficiently and properly, to ensure no complaints from hotel guests.
  • Responsible for replenishment of guest room amenities according to Housekeeping procedure (SOP).
  • Deliver and retrieve items on loan to guests e.g. iron and ironing boards, extra bed, prayer mat, etc. with a proper recording.
  • Responsible to collect and deliver guest laundry to the room according to Housekeeping procedure (SOP).
  • Ensure security of guest rooms and privacy of guests, to report to Assistant Housekeeping Manager for any unusual items or activities found in guest rooms or at common areas.
  • Perform rotation cleaning weekly duties (e.g. vacuum corridor carpets, room and public area spring cleaning, super cleaning, etc.) as required.
  • Anticipate guests\xe2\x80\x99 needs, respond promptly, and acknowledge all guests. To maintain positive guest relations always.
  • Be familiar with hotel products and services, to respond to guest inquiries professionally and accurately.
  • Attends to guest calls, guest requests, or guest complaints in the area assigned to him/her.
  • Authorize to enter guestrooms for cleaning and providing turn-down services as per requirement. Ensure the room entrance doors are closed properly before leaving the room.
  • To update the status of rooms cleaned on the assignment sheet for further room inspection by Assistant Housekeeping Manager.
  • Return and restock cart or maid trolley at the end of shift.
  • In general, perform any other duties that might be assigned by Housekeeping Supervisor or managers.
Job Type: Full-time Salary: RM1,500.00 - RM2,000.00 per month Benefits:
  • Meal allowance
  • Opportunities for promotion
  • Professional development
Schedule:
  • Rotational shift
Supplemental pay types:
  • Attendance bonus
  • Overtime pay
  • Performance bonus
  • Tips

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Job Detail

  • Job Id
    JD955212
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    Not mentioned
  • Employment Status
    Permanent
  • Job Location
    George Town, Malaysia
  • Education
    Not mentioned