Job Description

Administrative & Reporting

Serve as the primary point of contact for all housekeeping-related communications, coordinating with the floor supervisor, public area supervisor, and other necessary departments. Update room status in the hotel's property management system (PMS) based on reports from floor supervisors. Prepare and maintain various departmental reports, including monthly reports for supplies, laundry, dry cleaning, and other miscellaneous items. Handle lost and found procedures and inquiries. Maintain a detailed logbook of daily activities, events, and special instructions during both morning and afternoon shifts. Manage a good filing system for all departmental documents.
Team & Staff Management

Assist in human resources functions for the department by preparing the staff duty roster, monitoring attendance, and tracking leaves. Maintain and update employee records, including punch cards and attendance registers, and report to the Executive Housekeeper or HR personnel. Monitor staff discipline and attitude, reporting any issues to management for appropriate action. Attend meetings and briefings with supervisors and housekeeping personnel.
Inventory & Supply Management

Maintain an accurate inventory of cleaning supplies, equipment, and linens. Control the issuance of supplies and equipment to employees as needed. Requisition cleaning materials and guest supplies, controlling usage based on hotel occupancy.
Guest & Inter-Departmental Coordination

Establish work priorities and coordinate with the maintenance department for repairs and room defects, following up until completion. Respond to guest requests and complaints promptly, and follow up with concerned departments to ensure resolution. Relay special instructions from guests to the appropriate floor supervisors and attendants, and ensure the tasks are completed. Coordinate with the Front Office and other hotel departments to ensure seamless operations and guest satisfaction. Schedule and oversee pest control services to ensure they are carried out as planned. Perform any other additional duties and responsibilities as requested by management.
Job Type: Full-time

Requirements:

MALAYSIAN only Previous housekeeping experience preferred.
Job Types: Full-time, Permanent

Pay: RM1,800.00 - RM2,600.00 per month

Benefits:

Free parking Health insurance Maternity leave Meal provided Opportunities for promotion Parental leave Professional development
Work Location: In person