Job Description

Job title: Housekeeping Manager Department: Rooms Division Report to: Director of Rooms / Director of Operations About Us: Locally-rooted but globally-connected, the ELSE brand is conceptualised as a modern day sanctuary and a platform for well-heeled travellers to discover and appreciate the local culture, complemented with world-class service and execution. Located in the centre of Kuala Lumpur\xe2\x80\x99s creative-cultural core and ELSE Kuala Lumpur will be the brand\xe2\x80\x99s debut property. The ELSE mind-set is about taking a distinct and differentiated approach to hospitality, one where every experience is personalised, thoughtfully crafted and delivered with sincerity by an incredibly capable team. Join us, to build something truly unlike anything else. Position Summary: You will be looking after the Housekeeping department to ensure a clean and safe environment for all guests. You will lead, motivate, train and supervise the housekeeping team while making sure the proper cleaning and sanitization standards for guest rooms and public spaces are being followed. You will also be overseeing budget allocation for supplies and services to ensure we maintain a high level of guest satisfaction. We are looking for a professional and experienced manager, you will also need to be able to produce and send reports to the Executive Management Team. Understanding of chemicals and ensure the proper handling and monitoring will also be crucial. Time management will be crucial in ensuring a smooth flow for operations. Duties & Responsibilities:

• Monitor daily operations of the housekeeping department, including cleanliness of guest rooms, public common areas and staff uniform.
• Lead, hire, motivate, train all housekeeping staff to maintain consistency and keeping the highest level of service for the best customer satisfaction result
• Oversees budget requirements, ensure a constant and adequate cleaning supplies
• Proper documentation and reporting of any damages or maintenance requests
• Ensure that all equipment is safe to operate and in proper working order and arrange repairs if needed
• Maintaining and planning of staff on shift, ensuring enough staff for rostering
• Stand-in for any member of staff that is unavailable to carry out their duties
• Attending and resolving any guest complaint or issues
• Understanding and handling of housekeeping chemicals
• Evaluate job performance, help develop and implement housekeeping systems and procedures
• Upholds the hotel commitment to hospitality
• Excellent skills in financial reporting
• Able to present report to higher management

Desired Qualifications:

• Minimum Diploma in Hospitality is required, Bachelor\'s degree in hospitality related field preferred.
• 3 years of previous Housekeeping Manager experience preferred
• Excellent leadership, management and team building skills
• Strong verbal and written communication skills, English is a must, additional languages are advantages
• Proficient computer skills, including Microsoft Office Suite (Word, PowerPoint, Outlook, Excel and Teams)
• Ability to multitask, prioritize, manage time and leading employees by example.
• Knowledge of environmental services, equipment handling, chemical distribution
• Hotel Pre-Opening Experience preferred

Job Types: Full-time, Permanent Salary: RM4,500.00 - RM4,800.00 per month Benefits:

• Health insurance
• Maternity leave
• Meal provided
• Opportunities for promotion
• Professional development

Schedule:

• Early shift
• Evening shift
• Holidays
• Night shift
• On call
• Rotational shift
• Weekend jobs

Supplemental pay types:

• Performance bonus

Ability to commute/relocate:

• Kuala Lumpur: Reliably commute or planning to relocate before starting work (Preferred)

Education:

• Diploma/Advanced Diploma (Required)

Experience:

• Housekeeping Manager: 3 years (Required)
• 5 Stars Luxury Hotel: 3 years (Required)

Language:

• Fluent English (Required)

Application Deadline: 03/31/2023
Expected Start Date: 02/01/2023