Job Description

Job Purpose

To supervise and coordinate the daily operations of the housekeeping department to ensure that all guest rooms, public areas, and back-of-house areas are maintained to Sofitel / Accor luxury standards. To lead, train, and monitor staff to deliver service excellence and assist in maintaining inventory, safety and guest satisfaction.

Key Responsibilities / Duties

Supervise and coordinate housekeeping staff (room attendants and public area attendants), ensuring they understand their duties, complete them efficiently, and maintain Sofitel / Accor service and cleanliness standards. Inspect guest rooms, public areas, back-of-house, and other hotel facilities regularly for cleanliness, maintenance issues, and appearance; ensure corrective action is taken when standards are not met. Oversee room readiness: check-in, check-out, occupied, vacant rooms ensure timely cleaning and preparation per reservation requirements and departmental timelines. Manage inventory of housekeeping supplies, linens, amenities, and cleaning equipment; forecast needs; coordinate orders and ensure stock levels are adequate. Conduct training, coaching, and mentoring of housekeeping staff in cleaning techniques, hygiene, guest service standards, safety procedures, and Sofitel / Accor operational protocols. Schedule staff, assign daily duties, adjust manpower to daily occupancy and guest demands, including special requests or VIP / high?profile guests. Collaborate with other departments such as Front Office, Maintenance / Engineering, Laundry, Guest Relations, etc., to ensure smooth operations, guest satisfaction, and timely resolution of guest requests or complaints. Enforce health, safety, and hygiene standards, including safe handling of chemicals, safe housekeeping practices, compliance with local regulation and internal SOPs. Maintain record keeping: room status logs, inspection reports, lost-and-found, maintenance defects, staff attendance, performance issues, etc. Handle guest feedback / complaints related to cleanliness or housekeeping services respond professionally, follow up, and ensure guest satisfaction.
Qualifications / Skills

Minimum

1-2 years

of experience in a housekeeping supervisory role (or relevant in hotel housekeeping) -- ideally in a 4- or 5-star / luxury hotel environment. Certificate, Diploma or equivalent in Hospitality / Hotel Management an advantage. Strong leadership, people management, and communication skills (both verbal and written). High attention to detail, organization and time management ability. Guest service orientation: ability to anticipate guest needs and exceed expectations. Computer literate (familiarity with hotel Property Management System (PMS), housekeeping management tools / schedules). A good understanding of safety & hygiene practices, handling of cleaning chemicals, and maintenance of standards. Flexible to work in shifts, weekends and public holidays as required by operations.
Job Type: Full-time

Benefits:

Dental insurance Health insurance Maternity leave Meal provided Opportunities for promotion Parental leave Professional development
Work Location: In person