Job Description

About our group:

The team works in a high-diversity and energetic environment, strives to create an excellent customer experience for internal customers, and is involved in continuous improvements through project management and collaboration with HR Shared Services organizations.

About the role - you will:

• Handle employees\' queries via email, chats, or phone calls as a HR Shared Services representative
• Manage employee personnel files and data management
• Be responsible for regional HR Shared Services activities and transactional processing
• Be assigned to the HR Shared Services Center project to optimize and automate HR business processes

About you:

• Effective problem-solving skills capabilities, as evidenced by a track record of finding feasible solutions to complex problems, especially in an environment with incomplete information and tight deadlines
• Resilience as evidenced by the courage to maintain a positive attitude when faced with obstacles and the willingness to develop alternative approaches to overcome them. Able to prioritize work with proactivity and self-initiative
• Effective communication skills, as evidenced by the ability to educate and influence employees and stakeholders through written and oral communications
• Focus on the customer experience and feel motivated when you successfully create a high-touch experience for your customer
• Fresh and experienced Diploma and Certificate holders are encouraged to apply
• Good verbal and written English, Malay, and Thai languages
• Currently based and located in Malaysia (Hybrid)

Your experience includes:

• Handling daily administrative and transactional processing
• Managing employee queries or customer service
• Project management
• HR Shared Services activities and processing (added advantage)

You will have the opportunity to:

• Subject matter expert in customer service
• Collaborate in an HR Shared Services organization
• Deliver project management and task prioritization
• Drive Digital HR

Location:

Our Penang office is located in Suntech at Cybercity. Easily accessible from two bus stops, many employees take mass-transportation to work. Ample free on-site parking is also available. Enjoy our on-site gym, test your ping-pong skills, or take on your colleagues in a badminton match after work. You can grab breakfast, lunch and coffee at our on-site cafe. Prefer to eat off-site? The public food court across the street offers many delicious options. Our Absolute Privilege club also offers Seagate employees deals for discounted food, beverages and services.

Location: Penang Malaysia Suntech
Travel: None

Innovation thrives in a culture that embraces different voices, where employees are equal contributors and are empowered to express themselves authentically. Building this culture takes constant work and willingness to be transparent about progress. Read more in our Diversity, Equity, and Inclusion, .

- Learn more about our commitment to the U.S. military and veteran community by watching this .
- 4th year in a row as a Best Employer for LGBTQ+ Equality
- 4th year in a row as a Best Company for Women in Technology

About Us

With more than four decades of storage innovation, Seagate empowers humanity to thrive in the data age and helps people and businesses navigate the ever-expanding data landscape.

We craft precision-engineered, cutting-edge solutions that help the world store and manage exponential data growth.

Seagate is powered by our talented, passionate, and diverse workforce of 40,000 employees across the globe who embody our core values: integrity, innovation, and inclusion. Striving towards excellence every single day, we show up with these values for our customers, business partners, shareholders, and communities alike.

Join us and get inspired to make a difference in the datasphere!

Seagate provides an environment where equal opportunity is available to all. All qualified applicants will receive consideration for employment without regard to age, race, color, ancestry, ethnic or national origin, physical or mental disability, medical condition, genetic information, marital status, sex (which includes pregnancy or perceived pregnancy, childbirth, breastfeeding, or related medical conditions), gender, gender identity, gender expression, sexual orientation, perceived or actual religious creed or political opinion, military and veteran status, taking or requesting statutorily protected leave, taking or requesting a reasonable accommodation for a protected basis, or other basis protected by applicable law. Company-sponsored training, education, degree assistance, and social and recreational programs are also included. , , & .

Seagate believes that vaccines are one of the most powerful tools to fight the risk of severe health issues due to COVID-19. We implement vaccines mandates where legally required or when the company determines it is necessary for the protection of our workers. Where not required, we still strongly encourage our workers to be vaccinated for COVID-19.

For information on how Seagate collects and uses your personal information during the application process, please review the applicant privacy statement.

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