Job Description

Did you know KONE moves over one billion people every day? We employ over 60,000 driven professionals in over 60 countries worldwide joined together by a shared vision.

As a global leader in the elevator and escalator industry, it is our mission to improve the flow of urban life.

Job Highlights

Excellent work environment

Diversity & Inclusion

Open minded leaders



Essential Functions

• The main focus in this role is that you will support all end to end administration in HR Processes. You are the first face of HR that our internal customers come to for troubleshooting and questioning \xe2\x80\x93 in other words, you are a big deal for the Human Resources Department
• Secures that every request is being logged and maintained into a case management tool to track volumes, Service Level Agreements (SLA\xe2\x80\x99s)
• Works per guidelines and instructions to meet set SLAs and quality targets.
• Notifies Process Specialist, HR Services in case of process compliance or control issues or incomplete documentation.
• Other projects/tasks as allocated by Process Manager/Team Leader, such as supporting local administration and maintaining employee files and information, as well as participation in team meetings, process analysis and improvement actions.
• Process scope includes following HR processes areas: master data and reporting, recruitment, onboarding, talent management, reward and recognition, learning and development.

Experience / Skills

• Must be able to read, write and communicate in English.
• Excellent verbal and written communication skills, including actively listening to input of others and summarizing information to ensure they have been understood.
• Excellent computer proficiency (e.g. MS Office \xe2\x80\x93 Word, Excel and Outlook) \xe2\x80\x93 being tech-savvy is a major plus in this role.
• Must be able to work in a fast paced but fun environment.
• Maintaining a positive attitude and provide exemplary customer service is essential \xe2\x80\x93 a positive experience for the customer results in a positive experience for all.
• Ability to work independently and to carry out assignments to completion within parameters of instructions given, BUT ALSO be able to work in a team \xe2\x80\x93 we all have each other\xe2\x80\x99s backs.
• Empathy and a true service mindset to ensure a great employee experience for service delivery.

Education

Bachelors Degree; preferably in Human Resources or Business Administration

At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.

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