Job Description

Hello. Were Haleon. A new world-leading consumer health company. Shaped by all who join us. Together, were improving everyday health for billions of people. By growing and innovating our global portfolio of category-leading brands - including Sensodyne, Panadol, Advil, Voltaren, Theraflu, Otrivin, and Centrum - through a unique combination of deep human understanding and trusted science. Whats more, were achieving it in a company that were in control of. In an environment that were co-creating. And a culture thats uniquely ours. Care to join us. It isnt a question.With category leading brands such as Sensodyne, Voltaren and Centrum, built on trusted science and human understanding, and combined with our passion, knowledge and expertise, were uniquely placed to do this and to grow a strong, successful business.This is an exciting time to join us and help shape the future. Its an opportunity to be part of something special.About the roleAs the Quality Performance & Change Management Manager, this role will be responsible for designing and establishing comprehensive frameworks to ensure service quality, regulatory compliance, and ongoing professional development leading to become a high performing team. This role overseeing the execution of quality assurance and compliance audits. The incumbent plays a strategic role in orchestrating training programs to enhance capabilities of HR People Service members handling tasks through tickets and chats. By cultivating a culture of continuous improvement, this incumbent contributes significantly to the centres operational excellence, aligning services with industry standards and regulatory requirements while fostering a dynamic learning environment for the HR people services team. This role will be based in Malaysia and reports into HR Regional Capabilities Centre, APAC.Key responsibilitiesQuality:

• Strategically Drive HR Quality: Lead the strategic planning and execution of quality initiatives within the Regional Capabilities Centre. Develop and implement comprehensive quality frameworks, policies, and procedures to ensure consistent high-quality processes.
• Define Quality Standards: Establish clear quality standards, key performance indicators (KPIs), and metrics for processes within the Regional Capabilities Centre.
• Process improvement: Identify process improvement opportunities to streamline workflows, enhance efficiency, and eliminate waste while maintaining a focus on quality outcomes. Establish, follow, and achieve targets and plans to close performance gaps, identify key areas for optimization, and implement solutions in partnership with the Effectiveness Lead.
• Data-driven Insights: Analyze audit and process data, as well as trends, to derive actionable insights for continuous improvement. Present data-driven recommendations to Regional Capabilities Centre Leadership for establishing and enhancing quality standards within the Centre.

Stakeholder engagement: Engage with the main stakeholders across the organization to gather feedback, understand pain points, and address concerns related to the processes and changes in the Regional Capabilities Centre through VOC Management and other tools.Innovation and best practices: Stay updated on industry trends and best practices in quality, continuously seeking opportunities to innovate processes and enhance the overall HR experience.Compliance:

• Business Continuity Plan (BCP) Management: Develop and oversee the implementation of a comprehensive Business Continuity Plan (BCP) to guarantee the organization's capacity to respond to and recover from disruptions effectively. Continuously monitor and update the BCP, conduct regular drills, and collaborate with relevant teams to ensure preparedness and resilience in the event of potential disruptions.
• Internal and External Audit Management: Coordinate and lead the planning and execution of internal and external audits to ensure adherence to regulations and standards. Collaborate with relevant teams to collect and provide necessary information, facilitate process, and document reviews, and ensure that audit findings and recommendations are appropriately addressed.
• Employee File Management across APAC: Overseeing the management of employee files throughout the APAC region, including the establishment of well-defined processes for each country. Ensures the proper handling of files to meet legal and compliance requirements, as well as the timely retrieval of files upon request.
• Accountable for the end-to-end execution of our processes in a manner that ensures full compliance. This involves designing and implementing necessary controls to safeguard adherence to regulatory requirements and internal standards. Vigilantly monitor and adjust, playing a key role in meeting and exceeding established standards.

Training:

• Seamlessly link the outcomes of quality assessments with training needs to bridge gaps and enhance team knowledge. While you may not be directly responsible for creating training content or delivery, you play a pivotal role in identifying these needs through the Quality Framework and coordinating the delivery of essential training sessions. Clear ways of working must be defined by this role to ensure this adds value to the operation.
• Utilize insights from quality assessments to identify gaps in knowledge, skills, and performance within the team. Work closely with the People Services Lead to align training needs with the identified gaps in team performance.
• Training inventory: Ensure we have enough resources trained in the different processes who will be comfortable with execution.

Essential Qualifications and skills

• Experience working in an HR Shared Services environment. Multinational preferred.
• Experience in Quality, Risk Management, Compliance and/or Audit roles.
• Demonstrated analytical skills and experience working with metrics.
• Excellent English (spoken and written) language capability.
• Sound understanding of HR policies and processes across the Region.
• Excellent Interpersonal and communication skills, problem solving and influencing skills with the ability to build effective relationships.
• Strong change management, coaching, interpersonal, & proven stakeholders management ability.
• Proven ability to lead and influence others without direct line responsibility and to manage in a matrix environment.
• Strong Project Management skills. \\Continuous Improvement and Operational Excellence mindset

Please save a copy of the job description, as this may be helpful to refer to once the advert closes.Diversity, Equity and InclusionAt Haleon we embrace our diverse workforce by creating an inclusive environment that celebrates our unique perspectives, generates curiosity to create unmatched understanding of each other, and promotes fair and equitable outcomes for everyone.Were striving to create a climate where we celebrate our diversity in all forms by treating each other with respect, listening to different viewpoints, supporting our communities, and creating a workplace where your authentic self belongs and thrives.We believe in an agile working culture for all our roles. If flexibility is important to you, we encourage you to explore with our hiring team what the opportunities areCare to join us. Find out what life at Haleon is really like www.haleon.com/careers/At Haleon we embrace our diverse workforce by creating an inclusive environment that celebrates our unique perspectives, generates curiosity to create unmatched understanding of each other, and promotes fair and equitable outcomes for everyone. We're striving to create a climate where we celebrate our diversity in all forms by treating each other with respect, listening to different viewpoints, supporting our communities, and creating a workplace where your authentic self belongs and thrives. We believe in an agile working culture for all our roles. If flexibility is important to you, we encourage you to explore with our hiring team what the opportunities are.As you apply, we will ask you to share some personal information, which is entirely voluntary. We want to have an opportunity to consider a diverse pool of qualified candidates and this information will assist us in meeting that objective and in understanding how well we are doing against our inclusion and diversity ambitions. We would really appreciate it if you could take a few moments to complete it. Rest assured, Hiring Managers do not have access to this information and we will treat your information confidentially.Haleon is an Equal Opportunity Employer. All qualified applicants will receive equal consideration for employment without regard to race, color, national origin, religion, sex, pregnancy, marital status, sexual orientation, gender identity/expression, age, disability, genetic information, military service, covered/protected veteran status or any other federal, state or local protected class.Please note that if you are a US Licensed Healthcare Professional or Healthcare Professional as defined by the laws of the state issuing your license, Haleon may be required to capture and report expenses Haleon incurs, on your behalf, in the event you are afforded an interview for employment. This capture of applicable transfers of value is necessary to ensure Haleons compliance to all federal and state US Transparency requirements.

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