Job Description

HR Services Advisor, Japanese Speaker

About the team

You will be reporting to Senior Regional Manager HR Services, APAC alongside a team of 20+ that\xe2\x80\x99s focusing on providing best customer experience on HR matters across APAC. Learn more about our team !

About the role

You will be responsible to deliver high quality and consistent HR advice, support a resolution to all employees, line managers, executives and outside parties across the end-to-end employee lifecycle, through the application of HR and Pay policies and procedures with the purpose of making S+N a great place to work and delivering a great experience to our customers, in a way that improves their effectiveness day to day.

Responsibilities

Customer Service Delivery

Provide high quality, consistent HR advice, support and resolution to all levels of management, employees and outside parties, in order to maximise customer efficiency, effectiveness and confidence.

Administer executive management, HR and GBS transactional activities associated with the employee lifecycle, across the organisation within agreed procedures, standards and timescales.

Working with the HRBP and HRC community, administer, calculate, and process redundancy payments, and mutual agreements, within agreed procedures, standards, and timescales, complying with all statutory requirements.

Coaching Of Managers and Employees

Coach managers and employees on employee lifecycle processes

Coach and mentor colleagues and undertake training, where appropriate

Due Diligence/M&A Project Activity

Undertake the due diligence, data collection/validation and administrative activities associated with the mergers and acquisitions for new business and the closure of sites.

Working with HRIS, ensure that the new organisation structure is built and signed off within Workday.

Continuous Improvement

Understand the needs of customers (internal and external) and continuously seek to improve customer service

Minimum requirements

Bachelor\'s degree in Business/Human Resources or related field studies.

3 to 5 years of HR advisory and administration experience within a regional HR Shared Services organisation

Ability to communicate in Japanese fluently as this role required support to the speaking countries.

Experience of providing detailed and timely HR/Pay advice.

Experience of coaching managers and employees on employee lifecycle processes and resolving issues

Preferred requirements

Ability to build and establish effective relationships in order to elicit information from key individuals

Able to make sound decisions based on a broad view of the situation within an HR environment.

Confident, articulate and comfortable providing support with the ability to establish rapport by modifying language and tone to fit listener

Familiarity of key HR measures and the associated drivers of the measures and work to understand the analytical interpretation of data and how it impacts HR processes and procedures.

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Smith & Nephew