Job Description

The purpose of this role is to deliver transactional and specialist HR services. The Advisor is a customer focussed and has a full understanding of how the services operate across teams
and demonstrates flexibility and adaptability by working virtually within the team, using digital tools to connect, engage and collaborate with employees. Always operating with the ability to exercise effective judgment, sensitivity, and creativity to service our people as needs and situations change.

Job Title: People Services Advisor

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Key responsibilities:

Provides employees, managers, and HR Business Partners with exceptional standards of customer service across a wide range of HR activities and processes

Ensures standardized HR processes are effectively implemented, and accurate, and services are delivered in a consistent way within agreed timelines

Perform data entry across a range of HR systems being responsible for the integrity of employee master data being accurate and compliant (where required to ensure compliance with GDPR requirements)

Provides service-related activities including managing employee files and related HR documentation, updates to internal tools and databases, and responding digitally to a wide variety of employee queries

Responsible for responding to external HR queries including reference requests

Radically collaborates with specialist teams (e.g. payroll, COEs, business-facing HR, finance, legal, tech, etc) to deliver KPIs and high-quality services that are compliant with global standards and meet business expectations

Building knowledge of local customs and employment laws, applying this ensures processes to remain compliant with local regulatory/statutory requirements including data protection legislation at all times

Monitors the completion of queries, and continually reviews policy, processes, data quality, and system issues working closely with the Team Lead, to improve services against Service Level Agreements, reviewing own performance on a regular basis and in collaboration with the team

Location: Kuala Lumpur

Brand: Dentsu Apac

Time Type: Full time

Contract Type: Permanent

Dentsu International