Job Description

The Position



People Relations Advisor

CHAPTER: Integrated Workforce Strategies

AOP: People Relations

Position Summary

Our People Relations Community is working in a rapidly changing environment and understands the impact of external and internal factors affecting our people and our Business. Leveraging the OneRoche philosophy and the power of our Global people ecosystem, our PR community succeeds through collaboration and trustful partnerships across Chapters, Geographies and Client groups. We operate with a common mindset and shared values and work together as a Global Community to support one another, working with autonomy but fostering good working relationships, collaboration, leveraging our combined experience and empowering and developing others.

Our PR Partners and PR Advisors create value through true partnership, by finding solutions that consider the experience of our employees and the interests of Roche. They are key contributors to positive employee experience in moments that matter and provide proactive solutions to enable our people to focus on our core purpose (unlock greatness). They coach and train leaders for proactive early interventions. They operate on a balanced, neutral perspective to support successful navigation through challenging moments which is contributing to the positive reputation of Roche. Through our network approach we manage local specifics and complexity by leveraging geographical proximity and cross-divisional capabilities. To ensure that we operate on a common foundation our networks navigate within three regions (APAC, EMEA, AMERICAS) to enable global alignment on our PR strategy and a OneRoche mindset.

The PR Advisor partners flexibly and mostly virtually with leaders and individual contributors across the globe, offering on-demand, ad-hoc support on all standard People Relations matters. The PR Advisor will ensure a fair and consistent approach to all people policies and ways of working. This role will apply a global lens as the first point of contact for PR related questions, directional guidance and provide support for policy interpretation, performance management, feedback and coaching for people leaders and individual contributors. This position will partner closely with the PR AoP team in order to diagnose, escalate/handoff complex PR matters.

Responsibilities

• Consults and provides advice, counsel and resolution to employees and managers on a broad range of people relations matters, including policy interpretation and application, conflict resolution, performance management, progressive discipline and termination processes and practices
• Ensures full ownership of incoming requests, prioritization and solution implementation to provide PR consultation to leaders and individual contributors with a connected and caring approach
• Utilizes case management system to track and manage PR matters to resolution
• Assists with document creation as issue require
• Participates in global / regional squads for deployment of key PR and P&C initiatives or new system launches
• Ensures alignment and execution of established policies, procedures and global P&C initiatives. Ensure compliance of all PR and P&C practices within legislative requirements and established standards and guidelines by building a broad knowledge base on regional approaches and connecting with global PR colleagues.
• Coordinates and partners with PSS colleagues on the processing of terminations and ensuring completion of necessary documentation
• Monitors and analyzes PR data, and recommend organization-wide and/or client specific interventions to address identified trends
• Works globally and engages with colleagues in varying cultures and time zones

Who You Are

• Passionate and knowledgeable People Relations professional with ability to work in a fast paced global and virtual environment.
• Experience and understanding of how to navigate complex reporting relationships and attend to multiple cultures
• Demonstrated ability to navigate the P&C system, leverage different Chapters for business impact and participate in flexible squads to deliver on business and P&C strategies
• Demonstrated ability to work well in a team environment, as well as work independently
• Strong analytical skills, with the ability to identify and respond to needs/issues quickly

Key Skills / Capabilities

• Strong knowledge and capability for interpreting and communicating employment laws and policy
• Excellent at speaking, reading and writing Korean and English
• Understanding of Korean Employment Regulations and practices will be a plus
• Detail oriented with very strong written and verbal communication skills
• Ability to work effectively as a valuable partner and trusted advisor to all levels of management
• Strong relationship building and influencing skills and collaborative style
• Excellent time management, planning and organizational skills, with the ability to manage and prioritize multiple tasks and competing deadlines
• Proven ability to maintain confidentiality as trusted advisor
• Ability to interact and influence at all levels of the organization
• Ability to provide difficult feedback to employees, managers and leaders at all levels to avoid and resolve conflict
• Strong customer centricity, end-to-end accountability, problem-solving skills, growth & agile mindset in ambiguous situations
• Drive the delivery of people relations related data needs, execute and regularly report on progress

Who we are

At Roche, more than 100,000 people across 100 countries are pushing back the frontiers of healthcare. Working together, we\xe2\x80\x99ve become one of the world\xe2\x80\x99s leading research-focused healthcare groups. Our success is built on innovation, curiosity and diversity.

The Roche Services & Solutions as well as People Support Solutions organisations located in Kuala Lumpur provide end-to-end business solutions for Finance, Procurement, IT, Communications, People & Culture (Human Resources) and beyond to our Roche colleagues across the APAC region. Today Roche employs altogether around 1100 employees in Malaysia.

Roche is an Equal Opportunity Employer.

Roche