Job Description

We are a leading chemical company, with the best teams developing intelligent solutions for our customers, and for a sustainable future.

We connect and develop people with diverse talents all over the world. For you, this means a variety of ways to progress.

Not only your performance but also your personality matter to us, regardless of gender, age, ethnicity, orientation, and background. At BASF, careers develop from opportunities.

Do you want to work with passionate teams, providing excellent business and digital services to the Asia Pacific region?

Do you want an open, supportive, and caring working environment?

Do you view your development needs seriously as we do?

If YES, then take your career to the #NextLevel with BASF !

Objectives of the Position

• Execute all related service requests & inquiries under Operation team with quality and in timely manner meeting the agreed SLA and internal KPI
• Analyzing enquiries, ensure all unsolved & potential issues are escalated timely with detailed analysis clearly describe to the manager according to escalation process.
• Offer day-to-day support to service recipients on HR inquiries, work collaboratively with others and perform researches on market insights and legal legislations to provide resolutions.

Main Areas of Responsibilities and Key Activities

Operational Excellence

• Ensure all deliverables in scopes are in accordance with established Service Level Agreement (SLA) and internal Key Performance Indicators (KPI).
• Ensure all incoming requests are screened through by applying various logical checks. Clarifying the requirement to the customer for request resubmission if request was submitted not in accordance to the guidelines.
• Ensure all requests are ticketed and acknowledged within the same day of receipt & emails are handled according to the guideline.
• Quality Ticket Handling - To ensure quality of ticket handling by

• Ensure ticket are logged, handled according to guideline
• Ensure all tickets are with accurate rectification/ correction/ solution provided to requestor
• Ensure clear, accurate and complete solution or response is provided
• Ensure all defined control process and structured checking are executed by self, to ensure deliverables under responsible are accurate
• Work closely with other teams and external service providers to ensure all service requests are completed accurately and timely.
• Work in collaboration with other team members to establish and maintain a confidential and sensitive work environment, focusing on customer service by handling all customer requests in a professional manner.
• Ensure all issues/errors/ non-compliance are captured in the QMS system accurately, quality description and accordingly to the QMS guideline on timely manner.
• Follow the defined escalation process. If inconsistency of data maintenance or processes are found during daily work, highlight the differences and impact of this differences further evaluation
• Perform system related testing as per requirement. All tested outputs are capture accordingly. Follow up and escalate timely with respective party to ensure fixes or changes can be delivered on time.

Service Engagement

• All unsolved and potential operational issues are escalated timely according to establish escalation process, with detailed analysis provided to manager.

Process Improvement and Project Initiatives

• Continuously review and maintain knowledge documents in areas of expertise to develop the formation of competence hub.

People Leadership

• Works with moderate supervision within established procedures and practices.
• Contribute positively to a knowledge sharing environment through generously sharing knowledge with others. Assist in orientation training and act as buddy to new team member.

Job Requirements

Education

• Diploma or Bachelor\'s degree in any disciplines.

Working Experience

• No relevant working experience required.

Technical & Professional Knowledge

• Demonstrates a good level of proficiency in language and culture of the supported country/location
• Service mindset with strong interpersonal and communications skills.
• Functional knowledge and skills in using Microsoft application i.e. Words, Excel, Power Point.

BASF Asia-Pacific Service Centre was established in 2005. Located in Kuala Lumpur, the regional service hub has approximately 1,100 employees and growing. Focused on being a competency and digitalization driven hub, it also provides quality functional and know-how services in the areas of finance, controlling, human resources, real estate and facilities management, communications, environmental, health and safety, procurement, import-export order management, and information services to BASF companies and affiliates in the Asia Pacific region. BASF also has two other regional hubs located in Berlin, Germany, and Montevideo, Uruguay that cover the Europe and Americas regions.

At BASF, we create chemistry for a sustainable future. We combine economic success with environmental protection and social responsibility. Around 111,000 employees in the BASF Group contribute to the success of our customers in nearly all sectors and almost every country in the world. Our portfolio comprises six segments: Chemicals, Materials, Industrial Solutions, Surface Technologies, Nutrition & Care and Agricultural Solutions. BASF generated sales of \xe2\x82\xac87.3 billion in 2022. BASF shares are traded on the stock exchange in Frankfurt (BAS) and as American Depositary Receipts (BASFY) in the U.S. Further information at .

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A unique total offer: you@BASF

At BASF you get more than just compensation. Our total offer includes a wide range of elements you need to be your best in every stage of your life. That\'s what we call you@BASF. Click here to learn more.

A unique total offer: you@BASF

At BASF you get more than just compensation. Our total offer includes a wide range of elements you need to be your best in every stage of your life. That\'s what we call you@BASF. Click here to learn more.

Working at BASF: We connect to create chemistry

We are proud of strong history of innovation, which has helped make us who we are today \xe2\x80\x93 the world\'s leading chemical company. Every day, our global team of over 117,000 individuals work together to turn visions for sustainable solutions into reality by connecting with one another and sharing our knowledge.

The right people are crucial for our sustainable success. We aim to form the best team by bringing together people with unique backgrounds, experiences and points of view. Our differences make us stronger and more vibrant. And an open, creative and supportive work environment inspires us to achieve exceptional results.

About BASF

Find out what BASF has to offer as an employer and why you should join our team.

Your application

Here you find anything you need to know about your application and the application process.

Contact us

You have questions about your application or on how to apply in Europe? The BASF Talent Acquisition Europe team is glad to assist you.

Please note that we do not return paper applications including folders. Please submit copies only and no original documents.

For BASF, diversity is one of the essential keys to business success and the well-being of our employees. We promote an inclusive culture that accepts the diversity of people, experiences and capabilities. By embracing talents and abilities of all kinds, we aim to boost creativity and motivation, and enhance our teams\xe2\x80\x99 performance.

Join the team and connect with more than 117,000 other minds.

Kuala Lumpur, 14, MY

BASF Asia-Pacific Service Centre Sdn. Bhd.

Human Resources

Temporary

86010

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BASF