Job Description

Do you want to work with passionate teams, providing excellent business and digital services to the Asia Pacific region? Do you want an open, supportive, and caring working environment? Do you view your development needs seriously as we do? If YES, then take your career to the #NextLevel with BASF !
Objectives of the Position

• Seek to understand business needs and provide support to a range of HR processes and programs within talent acquisition, talent management and mobility.
• Offer day-to-day support to service recipients on HR inquiries, work collaboratively with others and perform research on market insights and talent acquisition to provide resolutions.
• Participate process improvements, automation, and digitalization measures to offer best service delivery experience

Main Tasks Operational Excellence

• Ensure data quality and data integrity for talent acquisition, talent management and mobility.
• Manage and execute all activities related to the hiring and administration of leasing and fixed term contractors including recruitment, liaison with agencies, extension/ conversion cases via multiple channels to address business needs.
• Manage entire transfer process workflow under the talent movement cycle from talent mapping, salary proposals, letters generation, system updates to record management i.e. promotions, demotions, lateral transfers within legal entity and inter-company transfer.
• Responsible for internship management and management trainee program, including the sourcing, assessment, onboarding of interns, development programs , documentation preparations etc.
• Support the delivery of learning and development programs and administration i.e. delivering learning activities, liaising with external certification authorities/trainers, evaluating learning content and program effectiveness etc. Execute all learning & development administrations on learning records maintenance, government training subsidies, course progress monitoring and tracking, external training accreditations/ certifications, event management etc.
• Administer mobility benefits handling for delegates on both allowances and non-monetary support such as dependents schooling, housing arrangement, insurance activities, relocation services and delegates record management. Coordinate and monitor travelling requests and costs on different occasions.
• Work with key business stakeholders on diagnostic, design and development of organization management, suggesting appropriate changes to meet business needs. Execute changes in HR systems in maintaining the right organization structure, positions, jobs, locations, cost center assignments and reporting lines.
• Responds to recurring or ad-hoc business needs to design and to deliver country specific or customized reports which could not be auto-generated by the analytics/reporting systems.
• Work closely with other teams and external service providers to ensure all service requests are completed accurately and timely.

Service Engagement

• Manage the hub inquiry line for the supported countries in providing advisory on talent enquiries, hiring policy/guidelines clarifications, talent acquisition processes, delegates support etc.
• Monitor multiples service requests to ensure services delivered by the team are in accordance with established Service Level Agreement (SLA) and internal Key Performance Indicators (KPI).
• Perform research and information gathering on local or country centric talent market, emerging leasing agencies, legislation changes etc.
• Analyze, clarify, and resolve operation issues and enquiries with close collaboration with relevant counterparts to ensure quality services are delivered from the hub. All unsolved and potential operational issues are escalated timely according to establish escalation process, with detailed analysis provided to manager.

Process Improvement and Project Initiatives

• Continuously review and maintain knowledge documents in areas of expertise to develop the formation of competence hub.
• Identify opportunities, prepare business cases, and participate in digitalization and process optimization. Support the implementation of process improvements, automation and digitalization measures which will be rolled out predominantly in the GB KL Hub for achieving the efficiency target.
• Drive initiatives which contribute to the improvement of service experience
• Identify deviations from the established blueprints of multiple system processors in talent acquisition, talent management and mobility processes and escalate to team leads in ensuring the capturing of business requirements, system settings, configuration needs and change trackers. Provide inputs and participate in user acceptance testing in system maintenance and upgrade, follow up and escalate timely with respective party to ensure fixes or changes can be delivered on time.

People Leadership

• Works with moderate supervision within established procedures and practices.
• Contribute positively to a knowledge sharing environment through generously sharing knowledge with others. Assist in orientation training and act as buddy to new team member.

Requirements Education

• Relevant tertiary qualifications: Degree in Human Resources or Psychology

Working Experience

• With 1 - 2 years of related HR working experiences in in Talent Acquisition, Learning & Development and Mobility.
• Experience in relevant talent/mobility procedures, practices and country statutory
• Working knowledge of integrated talent systems preferably on Taleo, Success Factors etc.

Technical & Professional Knowledge

• Demonstrates a good level of proficiency in language and culture of the supported country/location
• Understanding of HR principals and/or Employee Laws of the supported country/location.
• Strong people skills and influential abilities.
• Service mindset with strong interpersonal and communications skills.
• Functional knowledge and skills in using Microsoft application i.e. Words, Excel, Power Point.

BASF Asia-Pacific Service Centre was established in 2005. Located in Kuala Lumpur, the regional service hub has approximately 1,100 employees and growing. Focused on being a competency and digitalization driven hub, it also provides quality functional and know-how services in the areas of finance, controlling, human resources, real estate and facilities management, communications, environmental, health and safety, procurement, import-export order management, and information services to BASF companies and affiliates in the Asia Pacific region. BASF also has two other regional hubs located in Berlin, Germany, and Montevideo, Uruguay that cover the Europe and Americas regions.
At BASF, we create chemistry for a sustainable future. We combine economic success with environmental protection and social responsibility. Around 111,000 employees in the BASF Group contribute to the success of our customers in nearly all sectors and almost every country in the world. Our portfolio comprises six segments: Chemicals, Materials, Industrial Solutions, Surface Technologies, Nutrition & Care and Agricultural Solutions. BASF generated sales of \xe2\x82\xac78.6 billion in 2021. BASF shares are traded on the stock exchange in Frankfurt (BAS) and as American Depositary Receipts (BASFY) in the U.S. Further information at www.basf.com.