Job Description

This is a HR Specialist role supporting the Tier 1 & Tier 2 of HR queries for Japan Region.

• To support Tier 1 & Tier 2 (Call support and Data management)
• Assess and resolve customer inquiries and issues (via phone, chat and case management tool) or escalate to the next level of service within the appropriate functional area as per the service delivery routing structure
• Process HR transactions, logging and closing cases, and ensuring data quality including but not limited to the following:
• Data management
• Organization management
• Compensation administration
• Recruiting operations
• Create, update, store relevant employment documentation
• Conduct data quality reviews, monitor and correct processing errors
• Provide feedback and information to support high quality information in the HR Solutions
• Assist in testing upgrades and new system functionality
• Participate in continuous improvement initiatives

Exciting Job Opportunities|Diversity is Encouraged

• 3-5 years\' experience working in HR operations or other transactional / operational work
• Bachelor\'s Degree or equivalent work experience
• Bilingual: Fluent in Japanese (Added advantage: Mandarin)
• Experience in using Workday system (Preferable)
• Specialized knowledge in HR
• Strong Data Management skills
• Ability to navigate computerized data entry system or other relevant applications
• Strong oral and written communication skills
• Strong customer service orientation
• High level of integrity and confidentiality

Our client is one of the established top market player in the pharmaceutical industry. Currently, they\'re looking for a HR Specialist that comes with shared services background and ability to speak, read and write in Japanese, who is independent to join their growing team in Malaysia.

• Exciting Job Opportunities
• Career Progression

Michael Page