Job Description

Do you dream of working in a company that is driven by a meaningful purpose? An inclusive company that empowers you to do your best and be innovative?We are looking for a HR Support Specialist (Japanese Speaker) to make a difference!At Schneider Electric, we believe access to energy and digital is a basic human right. We empower all to do more with less, ensuring Life Is On everywhere, for everyone, at every moment. We provide energy and automation digital solutions for efficiency and sustainability.What will you do?

• Act as the first point of contact for all employee requests and enquiries pertaining to HR matters. This includes company policies, company system support / troubleshooting, compensation, recruitment, etc. (response is provided via phone calls, emails, ticketing system or chat). You will also be the first person to alert / escalate issues with recurring patterns or sudden spikes in issues to the team & relevant stakeholders
• Analyze the tickets being raised by employees and use this data to identify opportunities for new content in the form of Knowledge Articles
• Will be the point of contact for Japan based employees who require support in the local language along with a few other countries in East Asia or Pacific. This can be changed on a rotation basis.
• Partner with various stakeholders & country operations team for day-to-day operations as well as campaign or new program launches
• Ensure proper documentation and administration of employee requests as per the agreed service level agreements
• Design creative job aids, knowledge articles and other reference materials to assist in resolving employee enquiries and issues
• Responsible for continuously updating of the standard operating procedures, knowledge database as required
• Champion continuous improvement of the systems and processes to help improve employee experience
• May be required to be involved in adhoc HR projects being launched in the region
• Deliver some basic trainings to the HR Services community (training & guidance will be provided)

What\'s in it for you?

• Global family leave
• Comprehensive medical coverage for employee and dependents
• Blue sky Friday
• Worldwide Employee Stock Ownership
• On-site gym

...and more!What qualifications will make you successful for this role?

• Strong communication skills combined with collaborative team spirit
• Independent, resourceful & ready to take on a challenge
• IT savvy and creative individual who can think on their feet with a strong customer-focused mindset
• Bachelor\'s degree (in any discipline)
• Fresh graduates welcome, or with some experience
• Fluent in Japanese

Let us learn about you! Apply today.You must submit an online application to be considered for any position with us. This position will be posted until filled.Why us?At Schneider Electric we\'re committed to creating a workplace that gives you not just a job but a meaningful purpose in joining our mission to bring energy and efficiency to enable life, progress and sustainability for all.We believe in empowering our team members to reach their full potential, fostering a sense of ownership in their work.We embrace inclusion as a fundamental value, ensuring that every voice is heard and valued. We value differences, and welcome people from all walks of life. We believe in equal opportunities for everyone, everywhere.If you want to be part of a company where your contributions truly matter, where you are empowered to make a difference and where inclusivity is valued, we would love to hear from you.Discover your Meaningful, Inclusive and Empowered career at Schneider Electric.\xe2\x82\xa034.2bn global revenue
+12% organic growth
135 000+ employees in 100+ countries
#1 on the Global 100 World\'s most sustainable corporationsYou must submit an online application to be considered for any position with us. This position will be posted until filledSchneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best.We mirror the diversity of the communities in which we operate and we \'embrace different\' as one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do. This extends to our Candidates and is embedded in our Hiring Practices.You can find out more about our commitment to Diversity, Equity and Inclusion here and our DEI Policy hereSchneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.

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