Job Description

This is where you save and sustain lives

At Baxter, we are deeply connected by our mission. No matter your role at Baxter, your work makes a positive impact on people around the world. You\'ll feel a sense of purpose throughout the organization, as we know our work improves outcomes for millions of patients.

Baxter\'s products and therapies are found in almost every hospital worldwide, in clinics and in the home. For over 85 years, we have pioneered significant medical innovations that transform healthcare.

Together, we create a place where we are happy, successful and inspire each other. This is where you can do your best work.

Join us at the intersection of saving and sustaining lives\xe2\x80\x94where your purpose accelerates our mission.

Qualification & Experience:

• Graduate, minimum 10 years of work experience in shared service domain
• Minimum 3 years of Workday experience including for all types of data (HCM, compensation, termination, recruiting, talent & performance)
• Minimum 3 years of experience in managing team
• Added advantage: ServiceNOW HR tool experience, knowledge on Alteryx, Power apps

Area of Responsibilities:

SLAs:

• Team Leader is responsible to ensure SLAs are met by the team
• Act as a face of the team with the process partners for day-to-day issues by resolving bottlenecks, leading regular meetings with stakeholders
• Monitoring SLAs and taking quick corrective actions to deliver the agreed commitments
• Create and monitor the issue logs monthly to ensure all the issues are getting closed timely
• Manage and escalate any distortion in volume, escalation trends to seek required help

People Management - effectively manage and supervise a team by:

• Working closely with each team member and reviewing their performance on a periodic basis
• Coaching and providing developmental inputs
• Conduct monthly performance reviews for each team member
• Keeping the team motivated through assigning projects, team activities, creating creative training opportunities
• Focus on developing the budding talent by providing leading opportunities for the team, aligning the relevant members in the Team Leader specific tasks

Process Improvement:

• Encourage team members to think out of the box and enhance the existing processes, review their ideas, provide meaningful suggestions for improvements, work with the team member to present and implement
• Help other team members by the virtue of domain knowledge to build on their ideas

Operations:

• Perform allocation of work and checks of the fairness of work and quality control allocation for the respective team
• Work with the internal quality team to provide suggestions on effective training plan for the new and existing employees
• Daily team huddles to take the stock of the daily work and make alterations in the allocation (if required)
• Ensuring that the knowledge articles are updated and signed off by stakeholders following are completed post go-live of the transition: SOP signed off.
• Being an integral part of the global projects during the initial and design phases to ensure the end customer requirements are being met
• Lead calls with Regional and Global stakeholders\xe2\x80\x99 calls

Process Improvement:

• Identify and drive areas of process improvement to increase efficiency and employee experience by changes and enhancements

Technical Knowledge:

• MS office tools - Adequate working knowledge of relevant MS office tools (MS Word, PowerPoint, Excel, MS-Teams)
• Quality checks - low to medium payroll impacting transactions
• Process applications - Basic understanding of process applications to complete assigned tasks

Behavioral Competencies:

• Customer Focus: Should actively seek information to understand Country HR problems, expectations, and needs.
• Good written and verbal communication: Should be able to clarifies the purpose and follow the logical sequence
• Executes with urgency and accountability
• Strong analytical and problem-solving skills
• The ability to work independently and collaboratively with others
• Excellent leadership, coaching, and communication skills
• Strong analytical and problem-solving skills
• Should be proven leader in building team and keeping them motivated

Reasonable Accommodations

Baxter is committed to working with and providing reasonable accommodations to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application or interview process, please send an e-mail to Americas_TTA@baxter.com and let us know the nature of your request along with your contact information.

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